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Service Technician

4 months ago

Orange, United States Automated Gate Services, Inc. Full time

**Who are we?**

Automated Gate Services is recognized in the United States as the leader in perimeter security gate automation, access controls, design, fabrication, installation, and repair of commercial, industrial, and residential perimeter security solutions. AGS was founded in 1980 when gate automation was a specialty niche with only a few individuals knowing how to install and service electric gate equipment. From its beginning, AGS has operated the business with a focus on integrity, professionalism, and hard work.

**Job Summary**

The Service Technician is responsible providing exceptional service to our customers while performing on-site diagnostic, troubleshooting, preventive and corrective maintenance on a variety of gate and door systems.

**Essential Duties and Functions**
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions._
- Provides a positive, collaborative, and informative customer service experience to both residential and commercial customers. Diagnoses the nature of the issue triggering the service call. Confirms authorization to perform the repair, scope, and warranty-related issues are resolved before beginning work.
- Performs all necessary preventative and corrective maintenance. Welds, wires, and programs customer equipment as required by the nature of the service call. Ensures all workplace health and safety requirements are met. Maintains housekeeping and security of customer locations and job sites.
- Ensures device operates as intended and as desired by the customer. Closes out the call in Service Titan. Documents the scope of work completed and identifies any other malfunctioning customer equipment or opportunities for additional work.
- Manages truck inventory and partners with support team to order or purchase specialized equipment, missing parts, and other components and tools.
- Perform other duties as assigned.

**Other Job Duties**

Please note this job description is not designed to over or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.

**Qualifications**

**Required Education and Experience**
- Education and/or experience equivalent a High School diploma and 3 or more years working with gate operators, electronic controls, or other low-voltage electrical systems, or similar trade-related experience. Associates degree or vocational program with a focus on electro-mechanical systems preferred.
- Familiarity with basic welding principles preferred.
- At least 2 year of field service-related experience working on-site at customer locations and interacting with customers.
- OSHA 10-Hour Certification preferred.

**Additional Qualifications**
- **Math**: Able to perform simple addition, subtraction, multiplication and division using standard units of measure and weight.
- **Time Management**: Able to track and prioritize tasks in a fast-paced environment with several simultaneous projects/work orders. Able to work with mínimal supervision.
- **Physical Requirements**: Able to push/pull/lift up to 50 lbs. frequently throughout the day. Able to stand, climb, walk, kneel, and crouch frequently, as required at a variety of customer locations/work sites.
- **Driving**: Able to operate a motor vehicle for extended periods of time and possess a clean driving record.

**Work Environment**

The physical environment for this position includes construction sites, warehouses, and outdoor customer locations. Frequently required to use and promote use of personal protective equipment to prevent injury.

**Travel Required**

Frequent day travel to and from job sites, vendor locations, and offices.

Pay: $20.00 - $26.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 10 hour shift

Supplemental pay types:

- Overtime pay

Ability to Relocate:

- Orange, CA: Relocate before starting work (required)

Work Location: In person