Customer Care Representative
2 weeks ago
We are seeking a dedicated Customer Care Representative to join our growing team. As the first point of contact for the Fundraising and Marketing & Communications teams, you will play a crucial role in processing donations, maintaining the donor database, and providing exceptional customer care. Collaborating with the Supporter Relations Manager, you will also assist with various tasks within the department.
**Key Responsibilities**:
- Act as the primary contact for all external and internal fundraising inquiries.
- Deliver high-standard customer care, consistently thanking and acknowledging donors.
- Collaborate with management and the communications team to create accurate and engaging donor communications.
- Provide support for fundraising and promotional events, including planning, logistics, and on-the-day assistance.
- Maintain the donor database, offering internal training and support for accurate data inputting.
- Administer data inputting, amendments, run reports, and create data queries as necessary.
- Assist the fundraising team in prioritizing tasks and meeting deadlines.
- Stay updated on fundraising initiatives and news across all sectors.
- Introduce new ideas and initiatives into the role while taking ownership of work.
**Desired Attributes**:
- Enthusiasm and drive for fundraising for a great cause (experience is desirable but not required).
- Strong attention to detail and a focus on accuracy.
- Energetic, creative, and can-do approach.
- Good problem-solving skills.
- Engaging personal skills.
- Strong written and verbal communication skills.
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