Receptionist

1 week ago

Bell Gardens, United States Family Health Care Centers of Greater Los Angeles, Inc. Full time

Overview:
**JOB TITLE**: Receptionist

**DEPARTMENT**:Reception

**REPORTS TO**:Reception Supervisor

**POSITION OVERVIEW**:
For this position, receptionist will travel from 5 different clinical sites located in (2 sites) Bell Gardens, Hawaiian Gardens, Downey, and Maywood. Individual is responsible to take legible and informative messages. Maintains a friendly and courteous demeanor at all times with all patients with whom they interface.

**Responsibilities**:
**DUTIES/RESPONSIBILITIES**:
1. Facilitates patient registration/processing in order to reduce patient wait time.

2. Ensures all patients undergo client eligibility screening and documentation is maintained on file.

3. Explains clinic procedure, fee process, and general information to clients as needed.

4. Maintains cleanliness and organization of the reception area.

5. Review, corrects and obtains current patient information for all necessary documents and computer system.

6. References the provider calendar on a daily basis in order to become more aware of clinics daily expectations and scheduling availability.

7. Informs or refers any questions (when unsure), concerns, and/or patient grievances to the attention of the immediate supervisor to ensure appropriate handling of the situation.

8. Will work with the M.A. staff to promote a smooth patient flow.

9. Answer phone line and route calls to appropriate departments and individuals.

10. Responsible to ensure that all incoming appointments are scheduled in a prompt and timely manner.

11. Will schedule appointments in a fashion that encourages good patient flow.

12. Ensure that he/she conducts self in a clear and friendly manner when answering the phone.

13. Appropriately informs patients regarding all eligibility requirements and first visit to the clinic instructions as necessary.

14. Accurately answer all questions asked by the patient and transfer the call to the appropriate person when unsure of the answer.

15. Take accurate messages when unable to immediately schedule an appointment for the patient. Return the call as soon as available.

16. Responsible to ensure that requests for charts are processed in a timely manner, i.e. walk-in patients.

17. Will conduct in-house trainings as needed in order to ensure that all staff are well informed of the agency’s chart tracking system.

18. Responsible for pulling charts for audits, when required.

19. Conducts in-house audits to ensure that charts are accounted for as necessary.

20. Obtains Provider charts as required for audit review purposes.

21. Responsible to provide patient charts for peer review meetings when necessary.

22. Responsible for processing all received Release of Records (ROR) requests in a timely manner and releasing any request for records.

23. Responsible to have blank charts readily available for the reception department use.

24. Responsible for pulling charts for the following days appointments.

25. Ensures that all patient charts are appropriately labeled.

26. Responsible to ensure that all returned charts are filed appropriately.

27. Identifies, initiates and implements measures to deliver high quality care to patients and improve services.

28. Responds efficiently and timely to all patient and provider staff needs and inquiries.

29. Ensures excellent customer service to all FHCCGLA patients.

30. Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.

31. Handles patient grievances according to FHCCGLA’s Policy & Procedure.

32. Filing of laboratory reports.

33. Assists in developing, updates & reviews of FHCCGLA Policies & Procedures (P&P’s) as needed (with input from all other key personnel).

34. Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA’s P&P’s.

35. Attends the following meetings/trainings:

- Mandatory Quarterly Staff Meeting/Trainings-Quarterly (Jan., Apr., Jul. & Oct.)
- Corporate Risk Management Meeting
- Quarterly (Jan., Apr., Jul. & Oct.), as needed (advanced notice will be provided when feasible)
- Clinical & Operations (C&O) Meeting
- As needed (advanced notice will be provided when feasible)
- Meetings with FHCCGLA’s Executive Leadership, as needed (advanced notice will be provided when feasible)

36. Other pertinent meetings
- As scheduled

37. Remains informed of:

- Current legal and regulatory changes related to scope of practice.
- Specific programs/payors, insurances accepted, and services being offered at FHCCGLA.
- All applicable Policies & Procedures

38. All other duties as assigned.

Qualifications:
**MINIMUM QUALIFICATIONS**:
1. Minimum high school diploma and/or G.E.D. equivalency.

2. FQHC experience, highly preferred.

3. Excellent analytical skills.

4. Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.

5. Excellent writing

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