Call Center Supervisor
4 weeks ago
Join the Eisner community healthcare team Founded in 1920, Eisner Health provides high-quality, integrated community healthcare to the underserved population in Downtown Los Angeles, Lynwood, Van Nuys, Panorama City, and Sherman Oaks. As one of the largest providers of accessible, free, or low-cost health and social services in the area, Eisner Health offers a wide variety of opportunities to choose from. So do not delay, we are waiting to hear you
The call center supervisor is responsible for overseeing activity and performance at the call center. The call center supervisor will organize, manage and monitor call center employees to ensure they meet daily, weekly and monthly goals. They also make sure that employees are providing excellent customer care and promoting the growth of the organization. The call center supervisor will overlook and ensure the smooth operation of the call center. Often they will step in when the call agents are unable to resolve customer issues. They also provide guidance and assistance to the team on managing customer relations.
- Training call center employees.
- Make sure employees comply with all call center policies.
- Prepare call and answer scripts for employees.
- Perform employee assessment and performance evaluations.
- Continually improve current processes to increase productivity and customer satisfaction.
- Oversee the correct filing and documentation procedures of employees.
- Develop a strong understanding of the companies’ departments and services.
**Requirements and Qualifications**:
- At least 2-3 years of Call Center experience
- Supervisory experience preferred
- High school graduate or equivalency
- Bilingual in English and Spanish
**Benefits**:
- Generous Paid Time Off benefit (23 days accrued per year).
- 9 Paid Holidays.
- Medical insurance, PPO & zero deductible HMO options available.
- Low-cost dental & vision insurance.
- Opportunity for professional leadership training.
- Opportunities for loan repayment.
- 403b plan with employer contribution at 3%.
- License renewal and professional membership reimbursement.
- Employer-Sponsored life insurance & long-term disability.
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