In-Office Bilingual Call Center Representative
3 weeks ago
Tel-Us has been in business for 40 years We are a medium sized call center answering thousands of incoming calls 24/7/365 for all kinds of businesses, medical offices, property management companies and anyone who needs help with their phone calls. We not only take messages we also provide Tier 1 Customer Service, handle appointment scheduling and take on-line orders for various products and services. We are our customer's front line, so we MUST give callers a great first impression over the phone We customize accounts to meet the needs of our customers, so your attention to detail while on the call and after the call ends is key.
We are proud to be an "Essential Service" that continued working through the pandemic 24/7/365, helping our clients stay in business while taking care of thier customers.
We answer and handle calls for our clients according to their customized instructions and we ensure that we take accurate and detailed information.
Please visit our website to learn more about us www.tel-us.com
Job DescriptionWe are currently looking for people to work in our Los Angeles office who are bilingual (ENG/SPA) who are self-motivated and can be team players. Do you want a job with flexible hours? Are you reliable? Do people tell you that you always have a smile in your voice and that you always sound friendly and professional? Do you like to help people? Do you like to work in fast-paced environment where no two days are the same? Do you like to speak with a variety of people on the phone? Do you pay attention to details? Yes?? Then please keep reading...
QualificationsWe are looking for people who can learn our system quickly, and are available to work flexible hours. Currently, we are looking for 2-3 people to work in our office afternoons & evenings. We cover 7 days a week, so you must be willing to work on weekends and holidays.
Your voice and how you handle calls must represent our customers properly and give the best 1st impression every time You must speak both English and Spanish well (without a strong accent) and excellent spelling and grammar are very important. You must be able to follow specific instructions.
You must type at least 30 words per minute with accuracy on a computer keyboard, pay attention to details and have internet familiarity. We look at quality not quantity.
You must be dependable. There is no better way to say that you care, than to come to work on time so that your co-workers can leave on time and our clients calls are answered timely
We will train you on our specific equipment and programs.
Additional Information
You'll make a difference everyday providing various levels of customer support and learn valuable skills that transfer to any job.
Please be sure you are interested in this type of work. You will be sitting at a computer answering calls for long periods of time, interacting with a variety of callers, and learning about hundreds of different industries. Adhering to privacy laws, policies and procedures, being attentive to the callers and keeping a positive attitude is all an important part of the job.
We are proud to be an "Essential Service" that helped many of our clients stay in business during the COVID-19 shutdown
We follow and adhere to safety guidelines to maintain the health and well-being of our staff.
For more information about our business please visit our website at www.Tel-Us.com you may also fill out an Employment Inquiry Form there.
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