Host/hostess

3 weeks ago


Baltimore, United States Crafty Crab Eastpoint, Inc. Full time

Job Summary:
We are seeking a friendly and customer-oriented individual to join our team as a Host/Host. As a Host/Host, you will be responsible for providing exceptional hospitality and guest services to ensure a positive dining experience for our guests.

**Duties**:

- Greet guests with a warm and friendly welcome upon arrival
- Escort guests to their tables and provide menus
- Assist guests with seating arrangements and accommodate special requests
- Maintain knowledge of daily specials, menu items, and promotions
- Answer phone calls and assist with reservations or inquiries
- Manage waitlist during peak hours and provide accurate wait time estimates
- Collaborate with the kitchen and waitstaff to ensure smooth flow of service
- Maintain cleanliness and organization of the host/host station
- Handle guest concerns or complaints in a professional manner

**Experience**:

- Previous experience in a hospitality or guest relations role preferred
- Familiarity with hotel or restaurant operations is a plus
- Experience using POS systems, such as Aloha POS, is beneficial
- Excellent communication skills, both verbal and written
- Strong phone etiquette and ability to handle high call volumes
- Ability to multitask in a fast-paced environment
- Willingness to help out in other areas of the restaurant as needed

Join our team and enjoy the following benefits:

- Competitive pay rates
- Flexible work schedules
- Opportunities for career advancement within the company

**Job Type**: Part-time

Pay: $15.00 per hour

Expected hours: No less than 25 per week

**Benefits**:

- Employee discount
- Flexible schedule

Shift:

- Day shift
- Night shift

Weekly day range:

- Monday to Friday
- Weekends as needed

**Experience**:

- Restaurant: 2 years (required)

Work Location: In person


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