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Customer Service Associate

2 months ago

Palm Desert, United States Associa Full time

**Requirements**:
Duties include but are not limited to:

- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Other duties as assigned.

**Knowledge and Skills**
- Knowledge of general office equipment (copier, fax, phone systems, etc.).
- Knowledge of conflict resolution techniques at a proficient level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills.
- Self-motivated, proactive, detail oriented and a team player.
- Time management and time critical prioritization skills.
- Bilingual preferred (English/Spanish fluent)

**Education and Experience**
- High School diploma or GED Required
- Associates Degree Preferred
- 0 - 3 years of directly related or closely related experience

**Working Conditions**
- Typical office environment
- Overtime may be required

**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and to reach above shoulders with hands and arms in order to file a variety of documents; use hands and fingers to input data to information system; and talk or hear in order to gather and provide information on departmental processes. The employee is often required to sit in order to process information and conduct data entry activities.

**ENVIRONMENTAL DEMANDS**
Work is performed in a climate-controlled office without exposure to adverse environmental conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances.

**Rate of Pay: $19.00 an hour.

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