Customer Service Representative

2 weeks ago

Palm Desert, United States Bedrosians Tile and Stone Full time

We are hiring for a Customer Service Rep/Showroom Rep. Are you willing to learn and grow? Are you reliable with an upbeat and energetic, friendly and enthusiastic attitude? If so you just might be the perfect fit for our amazing team

**Vision Statement for the Position**

**Job Overview**

**Duties**
- Greet and assist clients with selections and follow-through on their orders
- Promote the Bedrosians product line
- Gain knowledge of all current and new product lines
- Develop relationships with industry professionals to increase business
- Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
- Maintain a neat and organized workspace
- Assist with conducting inventory counts
- Maintain showroom and sample department organization and presentation
- Prepare and deliver bank deposits if required
- Review on order report daily
- Meet monthly sales quotas
- Multitask and prioritize work through effective time management
- Work cooperatively in team environment
- Participate in weekly branch meetings
- Write thank-you notes to clients
- Upsell clients when possible
- Focus on increasing sales to meet branch sales plan
- Work within the framework of the company's defined policies, procedures, goals and directives. Any other duties required of the position

**Minimum Qualifications**
- College Degree or equivalent Design Degree preferred
- 1-2 years of retail sales or customer service experience
- Friendly and outgoing personality
- Positive attitude
- Excellent Computer skills
- Excellent and professional phone skills
- Excellent verbal and written English communication skills
- Self-motivated and proactive-willing to take the extra step
- Excellent understanding of design and color
- Possess a flexible work schedule
- Ability to lift up to 50 lbs.
- Prior experience in the tile and stone industry is a plus
- Design experience is a plus
- Bi-lingual in Spanish is a plus

**Company Overview**

In 1948, Bedrosians began providing tile and setting materials to contractors and builders in Central California. Today we have nearly 40 branches located throughout California, Arizona, Colorado, Nevada, Utah, Washington, Oregon, Idaho, North Carolina, and Florida with a national and international customer base. Our growth has made Bedrosians one of the largest independent porcelain tile and stone importers and distributors in the United States.

**Values**

We value our associates, customers, and vendors. As a result, we will acknowledge exemplary performance, provide developmental and opportunities for growth and foster lasting relationships.

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