Customer Service Agent

2 weeks ago


Palm Desert, United States Acrisure LLC Full time

**Acrisure LLC**

**Customer Service Agent (Mills Insurance Services)**

**Mills Insurance Services - Palm Desert, CA - Full Time**

Mills Insurance Services, an **Acrisure** agency partner, has a current need for a full-time **Customer Service Agent.** This individual will be expected to assist the agency in growing the Personal Lines book of business by maximizing the MIS processes, applying your knowledge daily. This individual will need to focus on providing world class customer service while being sales minded. Additionally, they will be expected to watch for opportunities in the current book to round out accounts, as well as supporting procedures. **Competencies:** * Associate degree or equivalent from two-year college or technical school, or six months to one-year related experience and/or training

* Ability to write simple correspondence

* Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

* Have knowledge of Applied EPIC (Agency Management System), Microsoft Word, and Outlook

* Must be able to use and understand FSC rater

* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent

* Maintain a valid Fire and Casualty license or Personal Lines Broker/Agent license issued by the state of California, Department of Insurance with the assistance of MIS


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