Front Desk Agent

1 week ago

Peoria, United States Staybridge Suites Peoria Downtown Full time

The Staybridge Suites Peoria Downtown is seeking friendly, hospitable associates that are interested in more than a job; but looking for opportunities to shine and grow your career in the hospitality industry, We are currently seeking Front Desk Agents to give our guests an EXCEPTIONAL check-in and check-out experience. Duties will include:

- Shifts: 7am to 3pm and 3pm to 11pm
- Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
- Answers phone in a prompt, efficient, and friendly manner.
- Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
- Answers guests’ questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
- Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
- Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
- Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
- Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
- Balances cash bag at open and closing of each shift.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures.

Pay: From $15.00 per hour

**Benefits**:

- Employee discount
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed

Work setting:

- In-person

Application Question(s):

- Do you have any OPERA experience?

Work Location: In person

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