Service Center Coordinator

3 weeks ago

Fort Meade, United States Corvias Corporate Services LLC Full time

**Who We Are**

Corvias’ property management philosophy is simple. We take a holistic, “resident first” approach to housing and maintenance so our partners can focus on their core mission, whether it’s educating students or maximizing military readiness. For more than 20 years, we’ve used that approach to create safe, high-quality places to live, learn, work and interact for our partners’ residents throughout the U.S. If you want to contribute to a team dedicated to making a difference in the lives of the people we serve, we’d like to talk to you. Corvias can help you build a rewarding career that values superior customer service skills, innovation, and hard work. We’ll also provide you with abundant opportunities for professional growth and giving back.

**How You'll Contribute to the Team**:
The Service Center Coordinator provides support to the Facilities Leadership team. This role is responsible for managing the maintenance turn and service request process. Our Service Center Coordinators take pride in providing the highest levels of service to our residents, being courteous and presenting themselves in a professional manner.

**Primary Responsibilities Include**:

- Ensure dedication to the Corvias mission through all daily activities and decision making to ensure a satisfied customer base, while improving the lives of the residents we serve
- Assist with the management of trades, people and vendors, as well as act as a liaison between the neighborhoods and vendors, maintenance technicians and resident
- Consistently keep facilities leadership informed with regard to work order and turn status Coordinates vendor activity including schedules, purchase orders and invoices.
- Maintain open dialogue with the Property Management team to ensure pertinent work order and/or turn information is communicated.
- Communicate with residents regarding work status
- Attend Subcontractor Meetings as needed
- Demonstrate and maintain expert knowledge of property management software. (Yardi)
- Demonstrate exceptional knowledge with reporting related to the maintenance and/or turn process, such as the Military Unit Availability Report, Open Purchase Order Report, Make Ready Dashboard and/or Work Order Dashboard, and Work Order Directory.
- Ability to process work orders and invoices related to the turn and/or maintenance tasks including working with call center and / office staff ensuring proper categories and priorities are assigned to work orders.
- Ability to recognize inconsistencies of turn and/or maintenance process documents and/or purchase orders, and remedy as required.
- Ability to open, track and manage the entire process surrounding work orders and purchase orders as it relates to the turn and/or maintenance processes.
- Maintain accurate and up-to-date turn packets for vendors
- Maintain turn and/or work order files once they are closed
- Collaborate with neighborhoods regarding unit status, turn progress, and work order completion. Coordinate with the Leasing & Relocation office to ensure homes are ready for move-in.
- Provide detailed process information to leadership on work order and purchase order completion to assist in leadership in best practices, successes and challenge
- Assist the accounting department to ensure turn and/or maintenance purchase orders and invoices are accurate.
- Responsible for being the point of contact regarding all turn and/or maintenance purchase orders for vendors, neighborhoods and accounting.
- Review Yardi daily for move-outs
- Utilize property management software to verify home activity, assignments, and changes in move-in dates, and vacancies. Run open Purchase Order Report weekly to review open purchase orders.
- Enter stock information annotated on work orders into Yardi.
- Update make ready dashboard as turn work orders are completed.
- Schedule vendors as directed ensuring all necessary work order and purchase order details are accurate
- Assist manager with initiating work orders and tracking of the Preventive Maintenance program.
- Assist Manager with other duties as required for work order management.
- Other duties as assigned

**Role Specific Requirements Include**:

- 2+ years of experience in property and/or facilities management
- Knowledge of accounting procedures preferred
- Proficient in Yardi or property management software required
- Work order tracking and dispatch experience
- Strong working knowledge of Microsoft Office
- Strong organizational skills in meeting set schedules and deadlines
- Strong written and oral communication skills
- Strong attention to detail and follow up

**Competencies**
- **Customer Focus** - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
- **Teamwork and Collaboration** - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, dep

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