Operations Manager

3 weeks ago

Cambridge, United States The Kendall Hotel Full time

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description:
Welcome to The Kendall Hotel, an iconic landmark nestled in the innovative Kendall Square neighborhood of Cambridge, Massachusetts. Proudly part of the Pyramid Global Hospitality portfolio, our hotel offers 73 distinctive guest rooms and 1,000 sq ft of meeting space. More than just a place to stay, The Kendall seamlessly combines historic charm with modern amenities, providing a unique backdrop for both leisure and business travelers.

Situated alongside MIT and major tech firms, The Kendall is a beacon of preserved history amidst the technological hub of Kendall Square. With its Queen Anne-style architecture and status as one of the area's only 19th-century buildings, The Kendall pays homage to the independence and innovation of the Black Sheep. As a member of Historic Hotels of America and listed on the National Register of Historic Places, our hotel offers guests a truly immersive experience in Cambridge's rich heritage.

Join us at The Kendall Hotel, where your career journey is guided by an exceptional People First Culture. Here, you're not just part of a professional team; you're a steward of history in a dynamic and forward-thinking neighborhood. With its blend of historic significance and modern conveniences, The Kendall Hotel provides a unique setting for personal and professional growth. Welcome to a professional environment within Pyramid Global Hospitality that celebrates the rich heritage and innovation of The Kendall Hotel

Overview:
**JOB SUMMARY**

The Operations Manager functions as the strategic leader of the property's Hotel Operations. Areas of responsibility include overseeing the Food and Beverage function, Engineering, Front Desk and Housekeeping departments. Reporting to the General Manager the Operations Manager is the key liaison between the hotel’s objectives and works to develop and implement strategies to maximize profitability. Initiatives with the objective of providing personalized services, resulting in increased guests and client loyalty.

**CANDIDATE PROFILE**

**Experience**
- Minimum of 3 years food and beverage and rooms management experience.

**Education**
- Bachelor’s Degree required, preferably specializing in Hospitality, Business Administration, and or related major, or equivalent experience is required.

**Licenses or Certificates**
- Preferably TIPS and ServSafe Certification.

**KEY RESPONSIBILITIES**

The primary responsibilities for the _Operations Manager_ include but are not limited to:

- Oversee the strategy and operations for following sub-departments of Food & Beverage (restaurant, bar, kitchen), as well as Housekeeping and Front Office.
- Analyzes service issues, identify trends and respond to all guest comments in a timely, professional manner.
- Ensure brand and business initiatives are implemented and communicate follow-up actions to team as necessary
- Attract and select talent, coach and develop team members and engage and align team members to successfully implement initiatives.
- Manage the flow of labor between departments and create an environment of engagement for team members.
- Utilize guest/customer feedback to improve service delivery and loyalty. Communicate a clear and consistent message regarding the hotel.

Qualifications:
**JOB QUALIFICATIONS**

In addition to performance of the key responsibilities, this position may be required to possess a combination of the following skills and experiences:

- Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
- Demonstrate ability to work with maximum e

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