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Collision Center Administrative Assistant

4 months ago


Downey, United States Penske Toyota Full time

This position is 100% on-site._

**Summary**:
The Collision Center Administrative Assistant will ensure that department phones are answered in a timely manner, greet guests, communicate with insurance companies and guests, process necessary paperwork, arrange vehicle pick-up information, and complete rental vehicle operations.

**Essential Duties **include the following; however, other duties and responsibilities may be assigned.

**Phone Calls**
- Answer incoming calls
- Arrange vehicle tow-ins
- Contact insurance company on vehicles waiting for inspection
- Contact insurance company for confirmation of coverage, deductible, and payment verification
- Update notes in Shopman program

**Greet Guests**
- Instruct guest on estimate information
- Write repair orders obtain vehicle information (including current mileage) verify correct personal information have guest sign repair authorization (with estimated dollar amount)
- Update notes in Shopman program

**Insurance Information**
- Arrange vehicle inspection for insurance adjustor with repair coordinator
- Obtain copy of repair estimate, call for coverage, and payment information
- Obtain authorization from owner to repair vehicle based on original insurance estimate
- Disperse file to repair coordinator
- Update notes in Shopman program

**Repair Order Invoicing**
- Bill out all labor charges, paint materials, and shop supplies
- Flag all technicians labor time
- Reconcile repair order to the most updated insurance estimate
- Invoice balanced repair order
- Create warranty information pack
- Verify all supplement payments
- Inform guest vehicle is ready for pick up
- Update notes in Shopman program

**Vehicle Pick-up**
- Arrange for vehicle to be brought to front
- Arrange for repair coordinator to go over repairs with guest
- Explain repair paperwork
- Collect all monies due
- Obtain guest signature for power of attorney
- Update notes in Shopman program

**Rental Vehicles**
- Verify insurance coverage
- Obtain copy of guest’s valid driver’s license (all renters need to be at least 21 years old)
- Obtain copy of major credit card (security purpose)
- Verify guest’s correct personal information including business name and address
- Verify method of payment
- Obtain repair order and purchase order numbers on all internal and warranty pay rentals
- Obtain rental extension authorizations daily (rental contracts not to exceed 30 days)
- Inventory and Arrange for vehicle fleet to be neatly parked, clean, and have a full fuel tank at all times
- Deposit all monies collected in an envelope with copy of rental agreement each night

Hourly rate of $17.00.

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual should possess:

- A high school diploma or equivalent
- Minimum of six (6) months customer service experience
- Excellent guest relations skills
- Ability to coordinate activities with other employees; pay attention to detail; read and comprehend instructions and information in the English language; work well with the public
- Must have a valid driver’s license and maintain an acceptable, safe driving record
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

- Frequently required to sit or stand for a long period of time; walk; use hands to finger, handle or feel; and reach with hands and arms.
- Frequently lift and move up to 10 pounds and occasionally lift and move objects up to 15 pounds.

The above job description is only intended as a summary of the position’s responsibilities and does not include all duties that may be required to satisfactorily perform the job.

Penske Toyota is an equal opportunity employer and maintains a drug and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Our compensation and benefits package includes:

- Medical, Dental, Vision and Prescription Insurances
- Company Paid Life Insurance
- 401(k) Savings and Retirement Plan
- Tremendous Opportunity to Learn, Advance and Build a Career

Penske Toyota is an Equal Opportunity Employer.

Pay: $17 / hour

**Benefits**:

- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- Employee discount

**Job Type**: fulltime

Education: High school degree

Work location: On-site