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Entry Level Client Success Associate
1 week ago
Dafa Management is actively searching for a new team member to join our firm as a Client Success Associate. Dafa Management is a boutique consulting firm based outside of Washington DC in Arlington, Virginia. We specialize in crafting and delivering quality business development and sales solutions for brands of various industries and sizes.
We have signed a new contract with a renowned telecommunications and technology giant and are looking for solution-focused, driven Client Success Associates that will act as a primary point of contact for clientele. The primary objective of the position is to provide excellent account support, establish lasting quality client relationships, and assist in closing sales and enrolling new clients. This position is crucial in expanding our clientele and market reach.
**Client Success Associate Responsibilities**:
- Serve as the primary point of contact for new and existing clients, addressing inquiries, questions, or concerns with professionalism, urgency and transparency
- Provide timely and accurate information regarding products, services and pricing
- Assist new and existing clients with account setup, management, and support
- Ensure that all client information is accurately recorded while following all confidentiality and compliance requirements
- Initiate conversations with potential clients to introduce our products and promote brand awareness
- Regularly deliver compliant and compelling presentations to showcase the benefits of our products, address individual customer concerns, and provide solutions with professionalism
- Utilize product knowledge and persuasion to follow up with qualified leads to drive sales, build relationships, and acquire new clients
- Stay informed about industry trends and best practices to improve client service delivery
**Client Success Associate Requirements & Benefits**:
- Relevant work experience in customer service, client relations or related field
- Strong interpersonal communication skills
- Ability to handle client issues promptly and deliver quality solutions
- Excellent listening and relationship building skills
- Ability to maintain confidentiality and handle sensitive information.
Pay: $45,000.00 - $54,000.00 per year
**Benefits**:
- Professional development assistance
Compensation package:
- Bonus opportunities
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Falls Church, VA: Relocate before starting work (required)
Work Location: In person
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