911 Specialist - Full Time

4 weeks ago

Ocean City, United States Town of Ocean City Maryland Full time

**SUMMARY**

The 911 Specialist receives and dispatches police, fire and emergency medical calls to police, fire and emergency services personnel; and performs related work as required. This is entry-level communications work at the full performance level - receiving, routing and transmitting information via radio, computer terminal and other communications equipment.

Frequent contact with the public and public safety personnel requires accuracy, efficiency, speed and courtesy in receiving calls, assigning priority and dispatching calls to appropriate resources for response. The primary assignment of a 911 Specialist is to monitor, maintain and manage an assigned public safety operations radio channel and to facilitate communications between public safety personnel, other agencies, other city departments and the residents and visitors of the community.

Work is normally performed under the general direction of a supervisor. Day to day duties will be carried out in accordance with FCC communications regulations and Criminal Justice System directives for privacy and security of these records. The employee will work a rotating shift including days, nights, weekends and holidays and is expected to be able to work with mínimal direct supervision.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

The following are the essential duties and responsibilities of a 911 Specialist. Other duties may be assigned as necessary.
- Receives police, fire, ambulance, and other emergency calls for service over the telephone and by other means.
- Determines address and nature of call, and dispatches proper response equipment depending on call requirements following departmental regulations.
- Operates the Department's Computer Aided Dispatch System.
- Transmit information to emergency public safety personnel.
- Transmit information to non-public safety personnel.
- May be required to provide pre-arrival medical instructions.
- Maintains and updates required records on each call for service.
- Maintains and updates street index, maps and other records.
- Updates 24-hour referral list of agency contacts.
- Operates radio equipment, computer terminals and records management programs.
- Completes initial training, periodic re-training, assists in training for new personnel and performs administrative duties as requested.
- Maintains order and cleanliness of work area.

Depending on the 911 Specialist's tenure, experience and expertise, in the absence of leadership, they may be designated as a shift "Operator in Charge" and would be expected to perform the following additional duties:

- Complete an information exchange with the oncoming supervisor.
- Provide relief for personnel on breaks.
- Act as the Communications liaison between Police, Fire, EMS and other agencies.
- Execute any Alpha notification pages through the Computer Aided Dispatch System.
- Arrange for personnel to fill a vacancy when a scheduled employee takes sick or personal leave for the on-coming shift.
- Assure that the daily assignment sheet is completed.
- At the conclusion of the shift, send the shift report to the "Shift Report" paging group.

The assignment of "Operator in Charge" does not involve supervisory tasks.

**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION and/or EXPERIENCE**

This position requires graduation from an accredited high school or a general education degree (GED) acceptable to the Maryland Board of Education.

**OTHER SKILLS AND ABILITIES**

The following is a list of required knowledge, skills and abilities to satisfactorily perform as a 911 Specialist:

- Introductory knowledge of the geography of Ocean City.
- Ability to learn the operation of a variety of communications equipment.
- Good organization skills.
- To speak clearly and distinctly.
- The ability to multi-task.
- The ability to obtain essential information from persons under stress.
- The ability to act quickly and calmly in emergencies.
- The ability to learn the operation of various computer systems.
- The ability to work closely and harmoniously with others.
- The ability to type; a speed of 45 wpm is desirable.
- The ability to direct the work of lower-level dispatchers when necessary.
- The ability to facilitate, mediate and negotiate.

**LANGUAGE SKILLS**

This position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; the ability to write routine reports and correspondence; the ability to effectively present information and respond to questions from management and the general public.

**REASONING ABILITY**

The position of 911 Specialist requires an ability to solve practical problems

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