Service Coordinator
3 weeks ago
At Baker Home Energy we thrive off of truly living our values - Do the Right Thing, Exemplify Our Reputation, Win Together, and Embrace Change and Growth. When all of our team members work together with these things in mind, we do great things both individually and as an organization. Built on 80 years of electrical contracting expertise, Baker continues to innovate and be a leader in the residential solar and battery, heating and air conditioning and home energy solution space.
**SUMMARY**: The Service Coordinator Administrator plays a critical role in maintaining the efficiency, accuracy, and effectiveness of the service department. This position is responsible for scheduling site visits for customers and ensuring that repairs and inspections are executed with precision. Additionally, the role involves coordinating repairs with third parties, verifying billing data, and updating platforms across multiple systems. The Service Coordinator Administrator also places a strong emphasis on managing Accounts Receivable (AR) tasks, making it a pivotal aspect of the position.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
**Schedule Service Repairs and Installations**:
**Data Management**:
- Transfer job notes from Titan to Sales Force for completed solar/electrical visits.
- Confirm billable amounts in both Service Titan and Sales Force platforms.
**Customer Interaction**:
- Follow up on electrical estimates with homeowners as required.
- Schedule inspections for Solar/Battery/EV/Electrical Installations.
**Coordination and Collaboration**:
- Collaborate with internal and external stakeholders to ensure operational efficiency and accuracy.
- Work closely with management, warehouse, and third parties to track and account for all materials and equipment.
**Accounts Receivable (AR) Management**:
- Manage Accounts Receivable (AR) tasks, including verifying and processing invoices, and communicating with customers regarding billing.
**Project Follow-Up**:
- Provide timely follow-up with customers and office personnel as necessary for ongoing projects.
**Key Skills and Traits**:
- Strong communication skills, teamwork orientation, and meticulous attention to detail are essential for success in this role.
**Additional Duties**:
- Perform additional tasks as assigned by Management to support departmental objectives.
**EDUCATION, SKILL, EXPERIENCE**:
- Professional phone etiquette with a confident, friendly voice
- Proven excellent verbal and written communication skills.
- Proficient in Microsoft Office software products
- Self-motivated with the ability to multitask and work effectively within a fast-paced environment.
- Demonstrated ability to work independently and collaborate well across teams.
- High school education or GED required.
**PAY TRANSPARENCY**:
The starting salary for this opportunity range is listed. Other rewards may include annual bonus eligibility, which is based on company and individual performance, short
**ACKNOWLEDGEMENTS**:
Baker Home Energy is an Equal Opportunity Employer / Disability / Veteran.
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