Clubhouse Coordinator

MHS is a non-profit organization whose mission is to improve people’s lives and instill hope by providing cost-effective community-based mental health, drug and alcohol recovery, and housing services. We continually seek new and improved ways of serving our clients and communities. MHS is an essential business.

JOB SUMMARY

As a Generalist, all Clubhouse Coordinator (Unit Partners) are responsible for employment, housing, benefit, and unit responsibilities in accordance with the Clubhouse Model (ICCD Standards). Evening, weekend, and some holiday hours may be required. This position provides direct support to members as they carry out the Work Ordered day in accordance with the Clubhouse Model (ICCD Standards).

RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Consistently empower, engage, and involve members in all aspects of clubhouse operations including but not limited to, maintaining supply inventory, tracking member attendance, answering incoming calls, assisting visitors and incoming callers, providing tours, assisting in new membership enrollment, ongoing member outreach and engagement, collecting program data, designing flyers, preparing sign-up sheets, newsletter creation and distribution, etc.
• Assist members in developing and utilizing Units to carry out the Work Ordered Day, ensuring Unit Meetings occur on a regular basis. Units should be created based on Clubhouse Community needs and member participation, each unit should offer a variety of meaningful volunteer opportunities, develop and maintain tracking systems, plan and execute projects, activities and special events,
• Ensure program safety through unit work such as regular drills, trainings, addressing hazards and completing work orders as needed
• Assist members in developing and maintaining an up-to-date community support resource library through identifying affordable housing leads, health care and medical insurance options, local mental health and primary care providers, food resources and any other resources based on member needs/goals.
• Support members in reaching out and scheduling presentations at the Clubhouse by partner agencies and local resources.
• Educate members on relevant social services and government funded assistance programs.
• Assist members in developing and reaching personal goals including returning to school, accessing financial aid, completing GED or other vocational training and provide support by developing positive working relationships.
• Provide feedback to members with positive reinforcement and assisting with conflict resolution as needed.
• Provide outreach and advocacy within the Clubhouse and community to assist in developing the Clubhouse Board of Directors.
• Assist in Transitional Employment (TE) job placement efforts by assessing member interests, educating and exposing members to a variety of work opportunities through TE placements regardless of previous work experience or level of functioning, providing training and coverage at placement as needed and ongoing support,
• Maintain open and positive relationships with other service providers, community agencies, and local businesses to create opportunities for transitional employment,
• Assist members in identifying and networking with potential partners for employment opportunities.
• Track TE placements and maintain communication with TE employers including responding to employer feedback.
• Lead support meetings as outlined in the Statement of Work e.g., WRAP, WHAM, Recovery Planning, Employment Support, etc.
• Complete training of International Clubhouse Standards (ICCD) and Support Employment (IPS), Whole Health Action Management (WHAM), and Wellness Recovery Action Plan (WRAP)
• May be required to attend initial and on-going training for County of San Diego, Department of Behavioral Health Services SSI Advocacy and Training Contracts program and possibly process SSA applications through Legal Aid.
• Comply with all MHS and program rules, policies and procedures including HIPAA standards.

QUALIFICATIONS

• Prefer candidates with lived experience with a mental health condition. If you identify as a someone with lived experience a Peer Employment Training course will be required within 90 days of hire.
• 3 years related experience working with SMI adults in a related setting.
• Fosters excellent rapport with members and knowledgeable about local resources
• Adept at problem-solving, including being able to identify issues and solve problems in a timely manner
• Able to communicate clearly, both in writing and orally, with employees, management, and co-workers.
• Ability to create reports and spreadsheets. Highly organized, thorough, and able to self-monitor work for quality
• Must be dependable, able to follow instructions, respond in a timely manner and enjoy working in a fast-paced team-based environment.
• Must be able to engage culturally diverse populations and understand cultural competency relevant to community/communities served and possess the skills necessary to successfully work directly with participants to carry out the work ordered day and interact positively with people of diverse socio-economic backgrounds.
• Knowledge of International Clubhouse Standards (ICCD) and Support Employment (IPS) Model and Biopsychosocial Rehabilitation (BPSR) principles
• Experience working at employment programs or with similar population or experience working as a recruiter/sale with an interest to help members with a severe or persistent mental health condition. Or Bachelor’s degree in social sciences, psychology, business, community development
• Strong networking skills and ability to create strong partnerships.
• Data tracking skills and ability to use Microsoft Office including excel and publisher
• Passion for culinary arts and interest in nutrition/health and wellness, preferred
• Food Handler Manager certification within 90 days of hire
• Ability to work on the weekends or evenings as needed to provide social and recreational activities for members on site and off site.

• Proficient user of Microsoft Office Suite and EHR software.
• Ability to problem solve and react appropriately to emergency situations.
• Ability to work independently and effectively collaborate with a team.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

☒ Seeing

☒ Hearing

☒ Speaking

☐ Stooping/Bending

☐ Working in cramped spaces

☒ Moving around office

☒ Moving between offices/clients

☐ Driving

☐ Climbing

☐ Lifting/carrying heavy items

☐ Pushing/pulling/dragging items

☐ Standing for long periods

☐ Working outside/underground

☐ Using hands/fingers

☐ Sitting for long periods of time

I can perform the above job duties:

☐ Without accommodation ☐ With accommodation. If so, please specify:

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.