It/admin Support Technician

3 weeks ago

Denver, United States NHT Logistics, Inc Full time

**Benefits**:

- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

**Title**:IT/Admin Support Technician

**Reports to**: IT Administrator

**Supervisory Responsibilities**: No

**Job Type**: Full-time

**FSLA**: Non-Exempt, hourly

**Purpose**:
In this entry-level position, the IT/Admin Support Technician will provide support across the company’s IT platforms (software and hardware) and assist other departments with their administrative needs. This position will provide both IT and administrative support, troubleshooting, and training to the company’s users. The role will work in conjunction with the IT Administrator on IT-related projects and tasks as needed.

**Responsibilities / Essential Functions**:

- System administration - manage fuel island, security system, customer portal, tablet EMM, phone system, Microsoft Dynamics NAV, camera system, WiFi access points, fuel tank monitoring, etc.
- Helpdesk - diagnose and resolve user concerns.
- User training - security system, computer, software, phone, cybersecurity, etc.
- Documentation - maintain accurate and informative records about systems, processes, and completed work.
- Licensing - maintain appropriate licensing for O365 users, shop diagnostic software, and other subscription-based systems.
- Battery backups - regularly test workstation and server battery backup systems.
- Additional administrative duties from various departments as assigned.

***
**Education & Experience**:

- 1+ year(s) of problem-solving IT-related experience.
- Associate’s degree or IT certifications.
- Programming experience (C#, VBA, SQL).
- Complete support of and willing adherence to NHT’s mission, vision, and core values. Applicant must hold these standards as his/her own.

**Skills & Competencies**:

- Good written/verbal communication and presentation
- Integrity
- Dependability
- Responsibility
- Organization
- Attention to detail.
- Professionalism
- Self-motivation
- Curiosity
- Cultural awareness and sensitivity
- Problem solving ability
- Ability to work well independently and within a team

**Physical Requirements / Environmental Conditions**:
The IT/Admin Support Technician will have to spend long hours sitting and using office equipment and computers, which can cause muscle strain and boredom. The IT/Admin Support Technician may also have to do some light lifting of supplies and materials from time to time. The IT/Admin Support Technician may have to manage several projects at one time.

**Work Hours**: Monday through Friday, 8:00 am to 5:00 pm

**Travel**: None

**Benefits**:
After successfully completing 60 days of employment, NHT Logistics offers its full-time employees the following benefits:

- Weekends off (position is a M-F)
- Paid vacation
- Paid holidays
- 401k with company match
- Health insurance
- Vision insurance
- Dental insurance
- Basic Life and AD&D
- Long-Term Disability

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