About Wipro:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS
• FY22 REVENUE 10.4 BN USD
• WE'RE PRESENT IN 66 COUNTRIES
• OVER 1,400 ACTIVE GLOBAL CLIENTS

Role : Splunk Admin

Location : Denver, Colorado

Job Description

The role involves significant interaction with Monitoring ticketing and office communications and to be on the front line of application and environment support.

Responsibilities:

Directly responsible for error mitigation and escalation to advanced support teams in a 24x7 environment.

• Quickly and accurately assess the impact of a major system or application outage and communicate the impact to management.
• Use verbal and written communication skills to ensure that all activities and bridge calls are well coordinated, and incidents are accurately documented.
• Bridge the gap between technical staff and management during an incident.
• Act with a sense of urgency to drive incidents to resolution and provide analysis. Identify follow up items and areas for improvement and propose solutions.
• Monitoring critical Tier 0 - DPS Forward Application - CAPS/HAPS/FWDAPI - Eyes on Glass - through various Monitoring tools like Netcool/Opera/Grafana
• Application log monitoring (Grafana),Logging on to servers ,trouble shooting Application latency would be added advantage.

Production Support

Resource should be having experience in production support environment responsible for application running as well as helping in escalation.

Should have experience in Monitoring tools like Splunk.

Response to handle shift alone as well as flexible to handle stand up calls.

Experience in handling the escalations as wells as reporting incidents

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.