Auto Parts Phone Sales Representative

3 weeks ago


Harrisburg, United States CJ Pony Parts Full time

**Hybrid work schedule available after on office training period based on productivity**

**Schedule: Monday through Friday 8:30am -5:00pm**

Do you love talking cars with other car enthusiasts? Then this is the job for you

**What your day-to-day would look like**:

- Provide timely and accurate information to customers regarding products, services, order status, etc.
- Set up and maintain customer records by accurately updating account information.
- Identify product or service issues based on customer description and provide resolution options to the customer.
- Recognize opportunities to up-sell products and explain new features.
- Answer procedural or product questions for in-house employees and refer to upper management when the answers are unknown.
- Provide timely feedback to manager regarding service failures or customer concerns.
- Process in-person, over-the-phone, and online orders.
- Record details of inquiries, comments, and complaints from customers.
- Follow up with customers regarding questions or concerns that could not be immediately resolved.
- Take payment information and other pertinent information such as addresses and phone numbers from customers.
- Follow up with vendors to clarify discrepancies or issues with customer orders.
- Monitor current industry trends and suggest new products or techniques to the Product Development Team.

**Job Requirements**:

- **Education**: High school diploma or general education degree (GED).
- **Experience**: Auto parts knowledge/experience required. Minimum of one year of call center experience preferred. ZenDesk experience preferred.

**Benefits**:

- Salary Grade 6: $16.00 - $18.00 per hour, commensurate with experience.
- Bonus program available after 90 day training period
- Paid time off
- Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contribution
- Life and Short-Term Disability insurance
- 401k plan with 4% company match and profit sharing
- Company paid holidays

**Who Are We?**

Founded in 1985 by two friends and their passion for driving a cool, classic Mustang, CJ Pony Parts is all about the love of automotive restoration and performance hobby. Our ongoing mission: The improvement of the automotive communities' ability to enjoy their hobby is accomplished with an easy-to-use and function-rich website backed by some of the best professional automotive enthusiasts in the business who work 24/7 to ensure the best quality and customer service

Our culture is critical to our success and is based on our Core Values of Teamwork, Respect, Customer Service, Integrity, and Innovation.

**_CJ PONY PARTS IS AN EQUAL OPPORTUNITY EMPLOYER. CJ PONY PARTS UTILIZES E-VERIFY FOR ALL NEW HIRES._**

Inside Sales, Sales, Sales Representative, Call Center, Automotive, Automobile, Cars, Car Parts, Automotive Parts, Customer Service



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