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Store Manager

4 months ago

Alexandria, United States LaserAway Full time

**Job Title**:Store Manager

**Location**:Arlington & Alexandria, VA

**Department**:Sales

**Reports to**:Regional Sales Director

**Job Summary**:
The Store Manager is a seasoned business leader who can manage all day-to-day aspects of a LaserAway location to create a world-class patient experience.

**Pay**: ~$85k base plus monthly revenue sharing and store bonuses. 120-130k total comp.

**Key Responsibilities**:

- Accountable for all KPI’s established for the clinic including sales goals, labor utilization and NPS scores
- Meet a personal sales quota of at least $35K per month.
- Monitor and track CRM in location initiatives with key focus on driving return revenue (cross-sell/up-sell) and progress on “win-back” initiatives
- Frequently review and audit patient schedules to keep the location busy, yet also ensure proper lunch and rest breaks for clinicians and PCC’s. Inspire teamwork, especially with PCC’s helping clinicians in between patients by turning over beds, etc.
- Manage and coordinate labor staffing (clinicians and PCCs) to match expected patient booking demand within a location with an eye toward driving optimal labor and real estate utilization
- Support patient care coordinators (PCCs) in their effort to drive in-clinic sales and drive in-clinic same store sales growth.
- Support Lead Clinicians and Clinicians in their effort to provide treatments on time and deliver the best treatments possible
- Assist with medical inventory management including demand planning, receiving and accuracy checks with internal accounting systems and procurement of location supplies
- Oversee the maintenance of the location including maintenance of aesthetic equipment working with the facilities and technology teams to remediate issues as they arise.
- Coordinate with Regional and recruiting teams to manage headcount and hiring planning
- Monitor transaction audits of sales staff and provide feedback, coaching, training or corrective action, as necessary to minimize transaction discrepancies.
- Minimize lender disputes at the location by providing feedback, coaching, training or working with human resources to provide corrective action if necessary
- Execute all LaserAway brand standards as set by the Brand Standard team including maintaining clean, attractive and welcoming facilities for all patients with all team members adhering to correct attire guidelines.
- Closely monitor NPS trends and reviews on social platforms (ie. Yelp, Google, Trust Pilot, etc.) and strive to maintain 4/4.5+ star ratings across platforms
- Create a strong safety culture within the clinic, understanding our policies and procedures

**Qualifications**:

- 3+ years in management and sales experience with a proven track record in achieving metrics and goals
- Must have full availability to work all shifts of the clinic including days, nights, weekends and holidays.
- Strong organizational and time management skills in a fast paced retail environment
- High level of decision making skill
- The ability to develop, implement and assess performance
- Proficient in Microsoft Office
- Strong customer service skills

**Physical Requirements**:
Standing and sitting for long periods of time.

This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.