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IT Help Desk Technician- Milwaukee

3 months ago

Milwaukee, United States Applied Tech Full time

**Description**

This is a full-time position and includes our entire suite of benefits. **This is not a contract position. You will be required to report onsite M-F 20-40 hours per week in the North-downtown Milwaukee area.**

**Primary Responsibilities**
- Hardware and software support, maintenance and updates for desktops, printers, and mobile devices.
- General knowledge hardware and software support for servers.
- General knowledge firewalls, switches, and wireless access points.
- Logging client issues correctly in our ticket management system.
- Substantial customer service focus with proven results for client satisfaction.
- Demonstrate complete ownership and accountability of incoming tickets.
- Address time sensitive issues promptly.
- Must be able to meet deadlines and effectively communicate issues/solutions.
- Logging client issues correctly in our ticket management system.
- Ability to work with vendors to get customer environment stable.
- Must be able to meet deadlines and effectively communicate issues/solutions.
- Must be able to go on-site to help with the needs of the customer.

**Education and Qualifications**
- Excellent communication and customer service experience
- Active driver’s license and proof of auto insurance
- Windows and/or Apple operating systems
- General Knowledge of Microsoft Exchange (On-Premise and Online)
- General Knowledge of Hypervisor technology (Hyper-V and VMware)
- Understanding of networking including DNS, DHCP, TCP/IP
- Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
- Certification required within six months of being hired

**Compensation**

$45,000-$60,000 Annual Salary DOE

Non-Exempt

**Soft Skills**

**_Supervision/Autonomy_**
- Able to independently set direction and scope of work. Able to evaluate the work of others and make decisions that affect personal or team productivity within a well-defined area of responsibility.

**_ Planning/Organization_**
- Able to organize incoming request for work from multiple sources and plan projects without well-defined goals, maintaining day to day productivity with few requests for help.

**_ Process Management_**
- Understands and follows established processes. Able to adapt to ongoing changes in processes, priorities, tasks and workload. Able to help develop and define processes and process improvement for Applied Tech.

**_ Communication_**
- Strong written and verbal communication skills. Demonstrates clear and professional written communication that conveys confidence and competence. Able to explain complicated concepts with poise to large groups.

**_People Skills/Conflict Management_**
- Strong interpersonal skills for effective interaction with clients, third parties, and teammates. Able to demonstrate confidence in high-pressure situations and resolve conflicts.

**Physical Requirements**
- Ability to use computers daily in an interactive manner for extended periods of time, possibly exceeding 8 hours per day
- Ability to sit for an extended period

**NOTE**: This Employee may perform other related duties as requested to meet the ongoing needs of the organization.