Meeting Experience Manager

3 weeks ago

Atlanta, United States AMERICAN CANCER SOCIETY Full time

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

**This is a remote role that can be home based anywhere in the United States.**

**MAJOR RESPONSIBILITIES**

**Meeting Management Operations**
- Works closely with Sr. Meetings Manager to provide support in planning and implementation of effective virtual, hybrid and in-person events.
- Manages, builds, and designs meeting registration websites and mobile apps to ensure branding, content, aesthetics, and technical functionality conveys meeting stakeholder vision, objectives, and functionality needs.
- Ensures accurate platform setup and new feature implementation in meeting registration event technology platforms and is responsible as site administrator.
- In partnership with manager, recommends and implements process improvements to support continuous improvement to maintain modern registration systems and processes.
- Ensures registration templates are built and updated to meet the specific needs of each event and are clear, concise, and easy to navigate.
- Serves as meeting planner for small programs and events.
- Manages virtual meeting requests to provide consultation on appropriate tools, features, and oversight, to create engaging virtual events.
- Provides event production support for virtual events.
- Consults with key internal stakeholders to plan and implement effective virtual, hybrid, and in-person meetings by participating in planning sessions to establish meeting goals, objectives, timelines, as it relates to budgets, speakers, venues, technology, equipment, logístical requirements, and attendee registration management.
- Provides attendee management and virtual meeting system administration support.
- Collaborates with travel management team to ensure attendee management software and online travel booking tool integrate as intended.
- Safeguards brand integrity by creating a consistent look and feel across travel and meeting platforms.
- Liaises with the Procurement and Finance Departments to ensure all financial matters are handles according to company processes, for example handling registration payments electronically and PO/invoice management.

**Communications, Training, Resource Management**
- Creates, maintains, and presents meeting planning collateral used for internal and external trainings and communications.
- Provides technology guidance and direction, training and technical support for meetings and travel operations in relation to registration websites, online travel booking tool and virtual event platforms.
- Supervises and trains internal and external stakeholders in building registration websites and producing virtual events.
- Engages appropriate counterparts outside of ACS to gain industry best-practice knowledge that will enhance our events.
- Provides system administration support to travelers by responding to travel related inquiries, clarification of travel policy questions or assisting with general travel issue resolution.
- Partners with Supply Chain Governance to create and maintain internal meetings and travel collateral, resources, and training documents.
- Assists management to identify, maintain, and/or create new content for the meetings and travel intranet site to ensure the policies, procedures and user requirements are communicated enterprise wide.

**Reporting**
- Tracks and analyzes work, requests, and output. Reports saving and other value-add. Identifies trends and recommend improvements.
- Examples: registration trends, weekly attendee management pipeline, post-event
- Tracks and analyzes meeting information (historical and current data) to identify trends and recommend process improvements to management and implement solutions to prevent future issues.

**Customer Service**
- Acts as a liaison between Staff, Supply Chain, and/or Suppliers to resolve questions, concerns, escalations regarding meeting processes, policies; owns issues and drives each to resolution and completion.
- Builds and maintains strong internal and external client relationships.
- Anticipates, understands, and responds to the needs of stakeholders.

**People Leader**
- This position may lead or guide work of other team members to enhance and support the attendee management and virtual meetings program.
- Model team leadership by embracing department policies and processes.
- Inspire and motivate staff. Participate in the establishment of annual SMART goals in line with department objectives.
- Supervises, assists, or leads training and onboarding for new/current staff, as well as ACS’s external stakeholders.

**Other Duties**
- Manages vendor relationships.
- Maintains and recommends improvements to related standard operating procedures for the position. (attendee management, virtual, hybrid, in-person meetings).
- Investigates issues and processes, identifies root causes; applies business judgment and knowledge of

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