API Experience Manager

2 weeks ago

Atlanta, United States Lorien Full time

The API Customer Experience Manager is responsible for coordinating and driving activities to ensure an optimal experience. From defining the customer's end-to-end journey to managing technical inquiries during their integration with our APIs, we're looking for someone with a background in collaborating across business and technical teams to contribute to the success of our API operations services.

ESSENTIAL FUNCTIONS:

  • Oversee the end-to-end customer journey, ensuring that our business customers can integrate seamlessly with our APIs.
  • Be the subject matter expert with in-depth knowledge of our API products to quickly facilitate customer inquiries. Inquiries vary from access requests to technical assistance for our API products.
  • Collect customer feedback, provide insights to stakeholders, and find opportunities for continual improvement. Define metrics, run reports, and perform periodic audits to measure performance against best practices.
  • Coordinate with internal teams and vendors to fulfill our customer's inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise.
  • Communicate events that may cause impact or degraded performance for our API products are proactively communicated to the affected stakeholders.
  • Improve operational processes and the experience, both from an employee and customer viewpoint, and act as a key stakeholder in coordinating this work across all teams to enable an ultimate launch date.
  • Assist with testing and readiness for the launch of the new operational processes, platform features, and API Product enhancements by creating workflows, procedures, and training materials to prepare our API Customer Experience Managers to work with customers.

REQUIREMENTS:

  • Bachelor's degree, or equivalent work experience.
  • Positive, team-oriented attitude. Strong verbal and written communication skills.
  • High attention to detail, information design, and visual presentation & strong organizational skills.
  • Strong influencing and partnership / collaboration skills to drive cross-functional teams.
  • Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision.
  • Ability to quickly learn new skills and processes while also being adaptable to changing requirements.
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (Jira, Confluence, PowerPoint, SharePoint and ServiceNow experience is a plus). Experience using Microsoft Office applications is required.

  • Senior Java API

    4 weeks ago

    Atlanta, United States Saxon Global Full time

    Role - Senior Java API Start/Duration - 12+ Months Work Location - Hybrid (2-3 days onsite a week in Atlanta; zip code 30354). The candidate needs to live in (or relocate to) Atlanta, GA during the contract. Preference given to candidates currently in Atlanta. Keys - J ava Development (7+ years), Microservices deployment via containers into the...

  • Senior API Developer

    2 weeks ago

    Atlanta, United States Diverse Lynx Full time

    Role: Senior API Developer Position Type: Contract Contract Duration: 12 Months Work Location: - Atlanta, GA (Hybrid, Onsite from day one. Candidate must be local to Atlanta area) - iMocha test required. Test MUST be completed within 24 hours once the iMocha test is sent to the candidate. If the test is not completed within 24 hours after candidate...

  • Senior Systems Engineer

    2 days ago

    Atlanta, United States inSync Staffing Full time

    Senior Systems Engineer - API Tools and Management Contract to hire Atlanta, GA The Senior Systems Engineer API Tools and Management is responsible for technical leadership for build technical leadership for building and managing API Governance tools for discovery, design, and lifecycle management. This individual serves as a lead resource and developer...

  • Java API Developer Role

    3 weeks ago

    Atlanta, United States CyberTec Full time

    Position: Java API Developer Role Client : Fujitsu Rate: $65/hr. c2c/1099 Work Format: Hybrid role (2-3 days onsite) - Need local in GA Duration: 12+ Months Overview: Experience: At least 7 years in Java/JEE software development within an Agile environment. Minimum 3 years of experience in 12-factor application development using REST APIs. Proficiency in...

  • Java API Developer Role

    4 days ago

    Atlanta, United States CyberTec Full time

    Position: Java API Developer Role Client : Fujitsu Rate: $65/hr. c2c/1099 Work Format: Hybrid role (2-3 days onsite) – Need local in GA Duration: 12+ Months Overview: Experience: At least 7 years in Java/JEE software development within an Agile environment. Minimum 3 years of experience in 12-factor application development using REST...

  • Principal API Engineer

    4 days ago

    Atlanta, United States Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Science Travel Percentage : 10 - 15% Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and...

  • API Developer

    2 weeks ago

    Atlanta, United States eTeam Full time

    9+ years of hands-on programming experience using Java development with Spring Framework / Apache Camel Framework. Strong experience in building and designing RESTful APIs 8+ years of experience developing microservices. 8+ years experience with micro-services design patterns. 5+ years experience with building, deploying, and supporting solutions in a...

  • API Integration Engineer

    5 days ago

    Atlanta, United States Centegix Full time

    Job DescriptionJob DescriptionDescription:CENTEGIX® is the industry leader in incident response solutions. CENTEGIX® innovates technology to empower and protect people, and leaders nationwide trust our safety solutions to provide peace of mind. Our award-winning CrisisAlert™ platform is the fastest and easiest way for staff to request help in any...

  • Java Api Developer

    1 month ago

    Atlanta, United States Diverse Lynx Full time

    Job Title: Java Api Developer Location: Atlanta, GA (Onsite) Job Type: Fulltime Job Description 7 or more years of hands-on experience on Software Development in Java, Microservices, Cloud native Architecture & Components, Rest-Apis, Relational & NoSql Databases, Event Driven Architecture. Must has knowledge in Airline Domain (Pricing, Booking,...

  • Java Api Developer

    3 weeks ago

    Atlanta, United States Diverse Lynx Full time

    Job Title: Java Api Developer Location: Atlanta, GA (Onsite) Job Type: Fulltime Job Description 7 or more years of hands-on experience on Software Development in Java, Microservices, Cloud native Architecture & Components, Rest-Apis, Relational & NoSql Databases, Event Driven Architecture. Must has knowledge in Airline Domain (Pricing, Booking,...

  • Senior API Developer

    2 weeks ago

    Atlanta, United States Linbar Solutions Full time

    If you have interest in this position please send resume in word with C2C rate.# 1 Title: Sr. API Developer (#11856544)                         Position Type: Contract Job Location: Atlanta, GA Duration:  6 months (but could be extend longer)                               Openings: 1 Client: ...

  • Java API Developer

    2 days ago

    Atlanta, United States Nlb Services Full time

    Strong AWS required, Experience Designing/Developing API/Micro services. Experiences Designing API interface Familiar with XML/SOAP, WSDL, JSON, YML syntax. Industry domain good to have Required Experience in Java. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender...

  • Java API Developer

    7 days ago

    Atlanta, United States Nlb Services Full time

    Strong AWS required, Experience Designing/Developing API/Micro services. Experiences Designing API interface Familiar with XML/SOAP, WSDL, JSON, YML syntax. Industry domain good to have Required Experience in Java. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender...

  • API Developer

    2 weeks ago

    Atlanta, United States Omni Inclusive Full time

    9+ years of hands-on programming experience using Java development with Spring Framework / Apache Camel Framework. Strong experience in building and designing RESTful APIs 8+ years of experience developing microservices. 8+ years' experience with micro-services design patterns. 5+ years' experience with building, deploying, and supporting solutions in a...

  • java API

    2 weeks ago

    Atlanta, United States ApTask Full time

    About Client: The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong...

  • java API

    4 days ago

    Atlanta, United States ApTask Full time

    About Client: The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong...

  • Java API Developer

    4 days ago

    Atlanta, United States Suncap Technology Full time

    Location: Atlanta, GA ( Local candidates please ) Duration: 12+ Months Position: Java API Developer Experience: At least 7 years in Java/J2EE software development within an Agile environment. Minimum 3 years of experience in 12-factor application development using REST APIs. Proficiency in XSLT, API, SOAP, Security, JavaScript, Full Stack, Docker,...

  • API Sales Executive

    4 days ago

    Atlanta, United States Black Pen Recruitment Full time

    Our Client is the largest and first licensed on/off-ramp platform for stablecoins in Africa. They are dedicated to offering innovative solutions in the African stablecoins space. Our client is committed to making stablecoins accessible and understandable for everyone, providing their customers with secure and user-friendly platforms for their financial...

  • Application Developer III

    1 month ago

    Atlanta, United States Co-op Solutions Full time

    The Opportunity We are seeking a talented  Developer III to drive forward the design, development, unit testing, maintenance, and support of complex internal and external applications that are secure, scalable, and robust enterprise solutions.  Day in the Life While providing senior level full stack programming in a broad range of technologies...

  • .NET Developer

    1 month ago

    Atlanta, United States Better Hire Full time

    Job DescriptionJob DescriptionCutting edge company that's going to change an Industry-looking for a creative smart .NET Developer. It's remote so tell everyone at home to keep the noise down. Off course we've got an office if you need to get out. .NET Developer (ASP.NET Web API, C#, SQL Server, VueJS)About the JobWe are looking for a Mid-Level...