Account Manager
3 weeks ago
Hazel partners with schools and families to provide physical and mental virtual health care that helps students feel better and get back to learning. As telehealth becomes more and more relevant in the lives of children, Hazel is experiencing tremendous company growth. Our innovative response to our nation's call for equitable, affordable, and safe virtual access to healthcare has been recognized by Fast Company as "_one of the world's most innovative places to work_" in 2023.
Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will
- **Make an Impact**: Work with a team that is increasing equitable access of quality health care experiences for students and their families
- **Enable Scale**: Work with a team that is building and professionalizing a high growth high impact social enterprise
- **Feel Valued**: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference
Check us out at Hazel Health Careers.
**The Role: Account Manager (District K12)**
**Location: Remote**
**What You'll Do**:
**District relationship management**:
- Establish and maintain strong, strategic relationships with key decision-makers and stakeholders within K12 districts, serving as the primary point of contact for all account-related matters
- Manage relationships at multiple levels (Ex: Superintendents, Assistant Superintendents, Directors of Student Services)
- Provide an exceptional customer experience every time and build trust to influence renewals and expansions
- Lead purposeful and strategic conversations throughout the year so that renewals are not an event, but a natural progression of value
- Analyze and escalate any barriers or risks that may impact the district's strategic plans and goal achievement
- Facilitate ongoing check-in calls with the district to communicate progress towards strategic goals; analyze data to draw out key trends and insights and recommend actions based on findings
**Strategic Planning and Cross-Collaboration**:
- Serve as the chief strategist for the district partnerships within your territory, collaborating cross-functionally to develop strategic account plans to achieve enrollment, engagement, and renewal targets; cultivate local partner relationships beyond the district
- Lead the renewal process, negotiating terms that are favorable for both the district and Hazel Health
- Conducted quarterly internal market reviews to inform internal strategy and growth opportunities.
- Collaborate with cross-functional teams, including but not limited to customer success, implementation, marketing, product, analytics, and clinical teams, to align account management strategies with overall business objectives.
- Monitor customer feedback and competitor activities to identify opportunities and potential risks.
**Performance Metrics and Reporting**
- Regularly evaluate and report on account health, including usage metrics, satisfaction levels, and overall impact, using this data to strengthen district relationships, drive utilization, and secure renewals.
- Collaborate with Analytics and Operations teams to build and maintain effective data reporting & monitoring for district management.
- Prepare and deliver ongoing Partnership Reviews that tell a success story and demonstrate the way our product and services help achieve District goals and student outcomes
- Use a CRM to track customer-related activities, communication, market data, and critical issues accurately.
**Product and Service Knowledge**:
- Stay informed about our products and services to communicate their value to clients effectively.
- Collaborate with Product and Marketing teams to ensure alignment between district needs and the development of new offerings.
**What Excites Us**:
**Required Technical Skills**
- You understand market positioning and can use your relationship skills and depth of knowledge to secure buy-in, cooperation, and loyalty.
- You lead with a customer-first mindset and enjoy working directly with the people most impacted by our products You enjoy working directly with customers and helping them solve their problems. You are passionate about a customer-centered approach to support and service, and driving district and student outcomes is your passion
- You are tech savvy; you can communicate technical information to users at various levels of tech understanding
- You have exceptional written and verbal skills, including strong presentation skills, and can tailor your presentations to influence various stakeholders
- You have strong data interpretation skills and can translate data into action
- You have experience with Salesforce and Gainsight
- You have prior experience in a sales and/or account management role
- You have experience with K-12 education, including a deep understanding of the hierarchy within a school district
- Experience with succe
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