Call Center Agent

4 weeks ago

New York, United States Daily Dot Art Full time

**About Us**: Daily Dot Art is a leading digital art and design company, committed to delivering visually stunning content and exceptional user experiences. Our mission is to foster a vibrant online community for artists and art enthusiasts worldwide. We are looking for a dedicated Customer Support Specialist to join our team and help us maintain high standards of customer satisfaction.

**Job**:
Full time

**Salary Range**:
$38,000- $48,000 annually

**Responsibilities**:

- Answer inbound calls and respond to customer inquiries in a timely and professional manner.
- Make outbound calls to follow up with customers and gather feedback.
- Provide accurate information about Daily Dot Art’s services, products, and events.
- Troubleshoot and resolve customer issues, escalating more complex problems to the appropriate team members when necessary.
- Process customer orders, handle billing inquiries, and manage customer accounts.
- Document customer interactions and update customer information in our CRM system.
- Follow up with customers to ensure their issues are resolved and their needs are met.
- Assist with customer onboarding and provide guidance on using our digital art tools and resources.
- High school diploma or equivalent; an associate or bachelor’s degree is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM systems and call center software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a positive attitude.

**Benefits**:

- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Access to exclusive digital art resources and tools.
- A supportive and collaborative work environment.

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