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Management Training Program
4 months ago
**Company Description**
Express Oil Change & Tire Engineers is one of the leading automotive service providers in the nation with over 300 locations across 21 states. We employ experienced, certified technicians trained to provide premium total-car care, and we use state-of-the-art equipment and premium parts to ensure the quality of our work. In addition to the oil change, our teams are capable of providing specialty services, tire services, as well as a variety of mechanical services, while continuing to place an emphasis on customer experience and being your one-stop automotive service provider. Express Oil Change & Tire Engineers continues to grow while maintaining our vision to continuously be the pre-eminent automotive maintenance provider, leading our industry through excellence, innovation, and growth.
**Responsibilities include (but are not limited to)**:
- Consistently creating results for customers, teammates and the company
- Responsible for ensuring the customers are greeted courteously and receive a high level of customer service
- Scheduling service appointments and answering questions in person and on the telephone
- Consulting customers on their service needs and keeping customers updated on the progress of their vehicles
- Providing the customer with a positive experience
- Ensuring our company’s high level of expectations are met, maintained, and exceeded
- Involvement in every aspect of the store operation
- Communicating accurately to teammates and technicians to establish time commitments that meet our standards and those of our customers
- Ability to step in when necessary to take on additional duties
**Qualifications** We are looking for**:
- High level of motivation with hands-on management skills
- Top-notch customer service skills with a desire to build long term trust and relationships with our customers
- Effective communication and interpersonal skills
- Automotive experience helpful but not required
**Additional Information**
All information will be kept confidential according to EEO guidelines.
**Physical Requirements**:
- Prolonged periods of standing, stooping, and bending
- At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
- Requires working at a production rate pace entailing the constant pushing and/or pulling of materials