Assistant Guest Relations Manager
4 weeks ago
**Assistant Guest Relations Manager**:
**Contract**:Permanent**
**Salary**:Competitive with great benefits***:
**If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join our Guest Relations team is perfect.**
The Assistant Guest Relations manager will support the Sr. Guest Relations manager, providing additional oversight and leadership to the day-to-day operations of the guest relations department. Key responsibilities include but are not limited to:
- Making sure the team is fully briefed on the days business -VIP's, meetings and events, arrivals and departures by facilitating consistent communication programs such as daily pre-shifts, departmental meetings, etc.
- Assisting with the recruitment, training, development and scheduling of all guest relations team members, works to support a positive and engaging team environment through effective listening and conflict resolution, recognition and empowerment of all GRM's and overall strong, positive and credible leadership.
- Facilitates daily service training focus, ongoing coaching to ensure the delivery of consistent luxury service standards as per Doyle collection and LQA standards.
- Supports the Front desk operation if and when "extra hands" as needed and has the ability to assist with all three shifts if required.
- Acts as the Guest Relations Manager on Duty in the absence of the SR GRM.
- Interacts directly with guests
**Qualifications, knowledge and abilities**
- Must have 1-2 years hotel operational supervisory or management experience in a luxury hotel property
- Knowledge of Hotel operations is strongly preferred, must have knowledge of luxury service standards
- Exceptional guest recovery skills
- Excellent detail orientation and organizational skills
- Excellent oral and written communication skills
- Strong knowledge of Hotel PMS systems
- Able to work a flexible schedule to include weekends, holidays, am and pm's.
- Professional, friendly, engaging
**The Perks of working for The Dupont Circle Hotel**:
- Competitive salary
- Low cost health benefits the first of the month following 60 days
- 401k with Company match
- Free short and long term disability benefits
- Paid Vacation, paid Holidays and Paid sick time
- Free shift meals
- Discounted parking and access to commuter benefits
- Doyle Collection travel discounts
- Wellness Perks and a free employee assistance program
**The Dupont Circle, Washington**
The Dupont Circle Hotel in Washington DC is a luxury property lo
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