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Application Assistance Specialist

4 months ago

Houston, United States Texas Children's Hospital Full time

We are searching for an Application Assistant Specialist - someone who works well in a fast-paced setting. In this position, you’ll provide excellence in service to help meet the unique needs and inquiries of applicants seeking assistance for Medicaid and CHIP state benefits and ensure appropriate guidance through the process.

Think you’ve got what it takes?

Qualifications & Skills
- Community Health Worker certification and valid Texas Driver’s license are required
- Bi-lingual highly preferred; successful completion of a proficiency assessment in oral and written English/Spanish
- High school diploma or GED
- Bachelor’s degree preferred
- 4 years’ experience in customer service or business required
- Experience in health care is desired

Job Duties & Responsibilities
- Assist families with direct communication needs from HHSC by providing a detailed explanation
- Provide language interpretation assistance as needed
- Document a summary of interactions with the family and collect relevant program assistance data
- Create and distribute a weekly report of families that are assisted with Medicaid and CHIP
- Identify opportunities to effectively support the needs of key service lines
- Write, edit, and deliver a monthly report highlighting key territory activities of target zip codes within your designated territory and track the related performance goals
- Provide appropriate education material about each program that is offered
- Develop and maintain a database of relevant information for contacts, providers, and community organizations
- Work on special projects as needed
- Serve as a family advocate when collaborating with other team members