Business Service Representative
1 month ago
The Business Service Representative develops and implements agreed upon business outreach plan which will meet business goals of expanding customer base.
RESPONSIBILITY LEVEL:
Develops and implements agreed upon business outreach plan which will meet business goals of expanding customer base. Identify and communicate employment opportunities suitable for youth being served, share job fair event and information hosted by partners or the Chicago Cook Workforce Partnership partners to Career Coaches, and attend local job fairs and community events as a representative of Goodwill. Report and record required information into the appropriate platform. Schedule onsite employer recruitment events at Goodwill workforce connection centers. Partner with internal Goodwill clients including but not limited to Goodwill Retail and TalentBridge to identify employment opportunities in line with long term employer goal and Mission vision and values. Individual accountabilities and work volume will be established through the development of annual goals and growth plans. Implements strategies to achieve the goals for the organization and Mission Services. Typically works on projects and initiatives that span 3 - 12 months.
PRINCIPAL DUTIES:
1. Analyze business climate of industry sectors and utilize current business data to conduct research, make cold calls and business outreach calls. Recognize and understand current employment trends and adapt to changing markets. Develop a strong understanding of customer and community needs and provides effective solutions.
2. Demonstrate a consultative sales-related approach utilizing strong communication skills to procure/maintain new employer relationships. Visit area businesses and schedule presentations to inform them of Goodwill’s Workforce Development and Workforce Connection Centers services and how they can benefit from these services. Conduct daily outbound calls to schedule and run presentations promoting WCC services. Provide personal attention and maintains existing customer accounts in order to cultivate long-lasting relationships.
3. Conduct studies and surveys on needs or problems to obtain data required for solution.
4. Develop a focused business outreach plan that details activities to follow during a set time frame by working closely with the program/project manager.
5. Understand and effectively communicate program’s vision, models, and long-term strategies.
6. Participate in job and/or information fairs and events, seminars and attend meetings to refer participants to Workforce Development Centers and WCCs for placement services.
7. Prepare tracking reports and submit documentation for monthly reports. Maintain accurate records of all prospecting/follow-up activities including cold calls, face to face meetings/presentations, referrals/networking, and follow-up activities. Update and maintain employer client files and database as required by program contracts. Organize, maintain, and update client files and database content as needed.
8. Meet minimum targeted metrics as defined by program goals and/or contractual guidelines.
9. Proactively address problems and ensures timely resolution of customer concerns.
10. React positively to change.
11. Adheres to all company policies, procedures, and business ethics codes. Work as part of the Workforce Connection Center / Workforce Development teams.
12. Performs other job-related duties as assigned.
**REQUIREMENTS**:
1. Associate degree preferred and a minimum of three years relevant experience generating new accounts and maintaining accounts in both private and public sectors. Will also accept high school graduate / GED Equivalent with 5 years of relevant experience generating and maintaining accounts in both private and public sectors.
2. Experience in Workforce Development or career counseling or transferable skills required in addition to at least one year of experience in outbound sales of creating business contacts and promoting of services through presentations and a proven successful track record of relationship building and leveraging new/existing business relationships to procure additional opportunities..
4. Be able to multi-task and perform a wide range of service, sales, and managerial tasks. Ability to succeed in a fast-paced and changing environment. Must be highly organized, detail orientated and work within time restraints and deadlines.
5. Able to work flexible hours and have reliable transportation to travel to multiple work locations as needed.
6. Must be able to pass the state background check.
7. Required computer skills include proficiency in Microsoft Office 365, internet search engines, and Outlook. Experience using Career Connect highly desired.
CORE CULTURAL COMPETENCIES:
1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback and follow up with customer to ensure problems are solved
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