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Patient Service Representative
2 weeks ago
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Bilingual Patient Service Representative
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Bilingual Patient Service Representative
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Patient Care Support Representative
6 days ago
Aurora, Illinois, United States Northwestern Medicine Full timePosition OverviewThe Patient Service Representative - Float embodies the core mission, vision, and values of Northwestern Medicine. This role is essential in delivering exceptional service to our patients while adhering to the organization's ethical standards and compliance protocols.Key ResponsibilitiesProvide outstanding customer service to patients and...
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Client Service Representative
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Phlebotomist Patient Services Representative
2 months ago
- Contract Duration 2+ months
- Pay rate up to 25/hr
Job Description:
- The Phlebotomist Patient Services Representative (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
- The Phlebotomist Patient Services Representative draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
- The Phlebotomist Patient Services Representative has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
- The Phlebotomist Patient Services Representative will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
- Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
- Under the direction of the area supervisor, perform daily activities accurately and on time.
- Maintain a safe and professional environment.
- Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
- Perform verification of patient demographic info/initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
- Maintains required records and documentation.
- Demonstrates organizational commitment and promotes a positive image to patients, clients, employees, and the public in general.
Job Requirements:
- Ability to provide quality, error-free work in a fast-paced environment.
- Ability to work independently with minimal on-site supervision.
- Excellent phlebotomy skills including pediatric and geriatric.
- Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
- Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
- Must be able to make decisions based on established procedures and exercise good judgment.
- Must have reliable transportation, a valid driver's license, and a clean driving record, if applicable.
- Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
- Capable of handling multiple priorities in a high-volume setting.
- Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to accelerate and embrace change; and knowledge of our business.
- Training locations may vary based on trainer availability.
Required Education:
- High school diploma or equivalent. Medical training: medical assistant or paramedic training preferred.
- Phlebotomy certification preferred.
- Required in California, Nevada, and Washington.
Work Experience:
- Three years of phlebotomy experience is required, inclusive of pediatric, geriatric, and capillary collections.
- Minimum 2 years in a Patient Service Center environment preferred.
- Customer service in a retail or service environment is preferred.
- Keyboard/data entry experience.
Benefits:
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About The Company:
- Our client empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management.
- The company annually serves one in three adult Americans and half the physicians and hospitals in the United States, and their 47,000 employees understand that, in the right hands and with the right context, their diagnostic insights can inspire actions that transform lives.
- As the world's leading provider of diagnostic information services, this company is committed to positively impacting the communities they are a part of by promoting a healthier world, building value for all their stakeholders, and creating an inspiring and inclusive workplace. Inclusion & Diversity are woven into who they are and what they do. The company is inspired by the experiences and perspectives of its diverse employees. Diversity of thought and authentic connections empower this company to create valuable solutions and deliver inclusive care to their patients and communities.
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