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Customer Success Manager

2 months ago

Fairfax, United States WMC Global Full time

WMC Global is seeking a Customer Success Manager to join our growing Customer Success Team

The Role:

- Provide exemplary customer service, focusing on execution of contracts and problem-solving or escalating any client issues that arise
- Define and optimize the customer journey by serving as the first point of contact for clients and finding ways to improve their experience
- Work with client account manager to define the clients’ goals and work to demonstrate the value of WMC Global’s products
- Proactively document and share feedback with the Product and Operations teams to drive improvements in our systems, software, and procedures to enhance client services
- Develop relevant presentations, documentation, or other materials needed for clients in partnership with the Operations, Sales, Marketing, and Product teams

The Requirements:

- 3-5 years of customer success or account management experience, with at least 1+ year of experience in cybersecurity or related industry
- Bachelor’s degree required, preferably in business or a related field
- Exceptional communication and presentation skills
- Experience in the following systems:

- CRM (HubSpot preferred)
- MS Office 365
- Jira & Confluence, or equivalent ticketing and documentation system
- Well-organized, adaptable, and able to manage multiple priorities simultaneously
- Validated success working in a fast-paced, team-oriented remote environment

The Rewards:

- Competitive base salary
- Eligibility for up to 5% commission
- Flexible, fully remote environment
- Health insurance starting at $10/mo
- PTO starting at 3 weeks
- Fully paid parental leave
- 401k available

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