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Customer Experience Services Senior Consultant
2 months ago
Job Responsibilities:
- Develop testing strategies and plans in collaboration with cross-service teams and third-party partners.
- Utilize deep understanding and extensive experience with telecommunications architecture, design, implementation, and testing to support global deployments.
- Stay updated on the latest trends and technologies in the field.
- Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network to include patching, upgrading, and introduction of new products to enhance their telecommunication posture.
- Monitor, manage, and maintain voice call flow traffic across more than 300 TDM-PRI/H.323/SIP trunk groups connecting to products as well as other telecommunication platforms.
- Migrating call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections via AAR/ARS Analysis/Conversion tables and Route Patterns.
- Monitor, manage, and maintain a bash script application to assist end-users administer their login accounts in hundreds of servers.
- Manage dozens of non-person accounts in hundreds of servers that perform automated functions for the customer.
- Work with the customer's O&M Team and various other organizations to troubleshoot and maintain reliable talk paths between voice networks.
- Produce and maintain various eDocuments (MSWord, Excel, Visio, PowerPoint, etc.) capturing how to manage and maintain communications within the customer's voice network as well as connectivity to other organization's voice networks.
- Respond to requests, from O&M technicians or voice engineers, for assistance in performing administrative tasks and conducting troubleshooting actions.
- Train newer voice engineers on how to perform most of the tasks listed above.
Qualifications:
- The successful candidate must be a United States citizen holding Top Secret Clearance with full scope polygraph and must be located in or within a commutable distance to Fairfax, VA.
- They should possess a Bachelor’s degree or equivalent years of experience and have a minimum of 5 years of professional experience in the related field.
- Strong technical knowledge and experience with telecommunications products are essential, along with experience working with CM implementation and service-related work.
- Additionally, candidates should demonstrate proficiency in application administration, design, and architecture, as well as strong analytical and problem-solving skills.
- Effective communication and leadership abilities are also required for this role.
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