Workforce Services Specialist

3 weeks ago

Chicago, United States NLEI-National Latino Education Institute Full time

**Position**:Workforce Services Specialist

**Manager**: Administration Director

**Summary**:The position is on-site providing in-person services to the community and employers. The primary responsibility is to successfully provide workforce services responsible for the outcome of meaningful job placement. The Workforce Services Specialist takes a human-centered comprehensive approach to workforce services ensuring a seamless system for each participant. The position ensures high quality customer service for each applicant and client beginning with recruitment, registration, support, job readiness, individual employment planning and through job retention for NLEI participants and its employers and businesses.

**Remotely if/when deemed necessary.**

**Responsibilities**:

- Supports the mission of NLEI. Upholds organizational policies.
- Provides the highest level of customer service to prospective, active, and returning participants.
- Administers participant assessment and eligibility. Processes registrants and enrollments in job readiness, employment, and support services.
- Maintains database or electronic system of inquiries with client status and outcomes.
- Communicates and provides customers accurate and consistent information regarding NLEI service requirements, programs, procedures, and job placement opportunities.
- Develops mutually agreed upon documented Individual Employment Plans with and for participants.
- Must maintain accurate and updated case files on participants.
- Facilitates and coordinates job readiness and ensures its completion. Job Readiness includes but is not limited to digital literacy, resume building, interviewing skills, career mapping and mock interviews with employers.
- Tracks and maintains participant attendance in collaboration with the team.
- Maintains regular communication and a professional relationship with all participants from initial contact to five days of and/or when services are completed.
- Prepares accurate records and completes files documenting a participant’s eligibility for enrollment.
- Complies with regulatory and funder requirements. Supports audit requirements and compliance evaluation visits.
- Assists in grant vouchering and/or other requirements from funders.
- Schedules employment opportunities for participants.
- Conducts and documents follow-up for both participants and business clients. Follow-ups must be a minimum of once every 30 days for 12 months per participant.
- Collect all required verification documentation to support job placement in accordance with requirements.
- Responds to employer and business client inquiries and requests.
- Maintains accurate records and databases on employers, job requisition and job requisition status.
- Manages on-line job board transactions as needed.
- Provides ongoing institutional, funder and regulatory reporting support.
- Represents NLEI and attends external meetings as needed.
- Performs other duties as deemed necessary and appropriate.

**Qualifications**:

- College degree from an accredited school. (A minimum of an AA degree).
- Experience in areas included or related to: job placement, human resources, career services, career advising, career placement, employment, workforce development, enrollment management, student advising, career development, adult education, economic development, business development and/or staffing.
- A minimum of 1-year work experience in services for adults in related fields.
- Excellent written and verbal communication skills.
- Must be detail oriented with experience in advanced administrative work requiring record maintenance.
- Ability to organize, prioritize and meet deadlines efficiently.
- Proficiency in Microsoft Office Suite, Database Management, and solid math aptitude.
- Advanced skills in web-based communication platforms, virtual services, and social media.
- Experience in grant reporting and public funding desired.
- When required, must be able to travel to local meetings, conferences, venues, and professional development activities.
- **Remotely if/when deemed necessary.**:

- Background check and drug test required

About NLEI:
Incorporated in 1972, NLEI is a nonprofit 501 (c) (3). NLEI is a unique organization as it is an education institution and a nonprofit community-based organization serving the Latino community and underrepresented populations. NLEI offers programs that are nationally accredited and approved by the IL Board of Higher Education, the U.S. Department of Education, a partner of the American Jobs Center, the IL Veterans Administration, and a National Center for Competency Testing (NCCT). NLEI provides community workforce services and has a myriad of credentialing partners in healthcare and construction trades with over 300 industry relationships. E/E/O

Pay: From $40,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision

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