Help Desk Support Specialist

3 weeks ago


Pottstown, United States On Air Direct, Inc. Full time

**Help Desk Support Specialist Responsibilities**:
We are looking for an experienced Help Desk Support Specialist to join our dynamic team in the fast-paced world of third-party logistics (3PL). In this pivotal role, you will act as the cornerstone connecting our floor operations, customer service, IT support, and systems departments. Your primary objective is to streamline and enhance technical support processes by fostering seamless communication between our internal teams, retail partners, and clients. You will focus on supporting the WMS (Logiwa), handheld devices, printers, Microsoft Office Suite, general Windows OS support, and eCommerce order support.

Key Responsibilities:
Technical Support Specialist: Assume the central role in providing technical support for WMS (Logiwa), handheld devices, printers, Microsoft Office Suite, and general Windows OS issues. Ensure all technical issues are resolved accurately and efficiently.

WMS and Device Support: Provide technical support for the Warehouse Management System (WMS) and ensure seamless operation of handheld devices. Troubleshoot and resolve any connectivity or functionality issues.

Printer and Microsoft Office Support: Offer technical support for printers and the Microsoft Office Suite. Ensure all devices and software are functioning correctly and efficiently.

Windows OS Support: Provide general support for Windows OS, including troubleshooting and resolving any related issues to ensure smooth operations.

eCommerce Order Support: Update carrier services and troubleshoot shopping cart connections for platforms like Shopify, Amazon, and CommerceHub. Ensure accurate and efficient order processing and resolution of any issues related to eCommerce orders.

Qualifications:

- Preferred: Associate degree in computer science or equivalent certifications.
- Required: 1-3 years of prior experience in IT support, technical support, or a related field with a focus on WMS, handheld devices, printers, Microsoft Office Suite, Windows OS support, and eCommerce order support.
- Effective Communication Skills: Strong communication and problem-solving skills to facilitate understanding of complex issues among clients, retail partners, and internal teams.
- Independence and Attention to Detail: Ability to work independently and meticulously in a fast-paced environment, ensuring smooth operations across departments.

Join our team and play a pivotal role in ensuring the smooth flow of operations within the world of third-party logistics.

Pay: $23.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year
- 2 years
- 3 years

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Help desk: 3 years (preferred)
- Windows: 3 years (preferred)

Ability to Relocate:

- Pottstown, PA 19464: Relocate before starting work (required)

Work Location: In person



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