Desktop Support IT Analyst

3 weeks ago


Pottstown, United States T. Burks & Associates Full time
Job DescriptionJob Description

Ideal Tridon - Desktop Support IT Analyst

I. Scope:

The Desktop Support / IT Analyst is responsible for efficient and customer focused resolution of end user support issues, technical expertise, and acting as the system owner and technical expert for the Help Desk and Desktop Management systems.

IV. Position Requirements:

· Familiar with remote desktop and laptop applications as well as PC and laptop imaging and repair.

· Technical knowledge and issue resolution expertise with: Windows, MS Office, Apple, WiFi networks, among others.

· Experience with MFA technology, desktop security, IP Phones, and Virtual Phones.

· Excellent analytical and problem solving skills are required, as well as have the ability to troubleshoot issues outside the defined area of expertise.

· Experience with IP networking.

· Experience in providing problem solving and troubleshooting support to peers.

· Able to demonstrate excellent customer service skills and high level of oral and written communication.

· Quick learner and team player with excellent organizational skills and a high attention to detail.



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