Luxury Assistant Store Manager Orlebar Brown
3 weeks ago
Assistant Store Manager
**COMPANY PROFILE**
Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men’s beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in.
Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sports. We have multiple product releases, including capsules, new categories and services, over the calendar year to maintain excitement and interest for our customers.
Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to ‘Holiday Better’. This is our purpose and why we get out of bed every morning.
The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world. Our customer is truly international, so whether they are in St Barth’s for Christmas with family, Miami for a wild Spring break, a conference in Dubai with a few days off, tacking a boat off the coast of St Tropez, volunteering to replant mangrove plantations in Puerto Rico, walking along a cliff top in Cornwall, or diving off one into a beautiful blue ocean then O.B. should be there to help you do it better.
Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever-growing O.B. community.
**THE POSITION**
This is a wonderful opportunity for a sales driven person to build on their managerial experience with a fast growing, dynamic business. As an Assistant Store Manager, you will be an ambassador for Orlebar Brown. You will report directly to the Store Manager.
**KEY RESPONSIBILITES**
- Achieve and where ever possible exceed in sales to maximize on selling results and key KPI’s: Footfall, UPT, Conversion, ATV
- Manage and motivate store staff to deliver the highest level of customer service and as a service ambassador lead the team in terms of selling techniques
- Driving forward sales through a range of initiatives
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- Assisting Manager in day-to-day operations
- Building a client base
- Liaising with head of retail and key staff members of the head office team
- Store banking, cashing up, key holder responsibilities
- Ensuring all your staff maintain Orlebar Brown standards
- Maintaining appropriate stock levels in your shop and ensuring the highest standards of housekeeping, cleanliness and merchandising are upheld and aligned with VM guidelines
- Maintaining security of the shop premises, stock and all shop monies
- Completing and submitting all necessary paperwork and reports for Orlebar Brown Head Office when required
- Overseeing with store manager the stock control and stock management
- Overseeing with store manager the daily stock counts and liaise with merchandising at head office for any corrections
- Overseeing the management of the store and team when the store manager is absent
- Managing staff store rota and gaining store managers sign off and approval
- Work with store manager to develop the store sales team and train at local store level
- Support Store Manager to manage daily and weekly admin work loads
- Ensure customer complaints are managed in a sympathetic and timely manner
- Recruit a team and advertise vacancies when they arise and find new personnel - hold first stage interviews with the Store Manager. Hold first stage interviews if your store manager is absent. Then book in second stage interviews with your HOR for them to make the final hiring decision
- Induct new staff at your store and provide product and till training and procedural process-focused training
**REQUIRED QUALIFICATIONS**
- Excellent communication Skills - both verbal and written
- Excellent customer service is a vital part of this job, in terms of demonstration to the team and daily selling activity by you
- Previous minimum experience of supervisor level or an equivalent level of 2 years in retail, ideally from a premium or luxury boutique of 30sqm - 250sqm environment or department store as a department manager or equivalent
- The ability to create and drive sales/footfall during quieter periods
- Experience in building client bases and client books
- Good numerical skills, excel and good verbal written skills are required
- We require good computer skills in excel, power point and word
- Natural planning and organisational skills
- Confident in managing a store team with a head count of 3-8 people
- A real attention to maintaining high standards in store environment and a keen eye for detail
- Self-confident and self-motivated
- A team player who builds a great professional working relationship with t
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