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Front Office/ Guest Services Administrator

4 months ago

Yorkville, United States Fox Bluff Cottages and RV Full time

OVERVIEW

The Front Office/ Guest Services Administrator fulfills a variety of administrative /customer service needs to support the successful operation of Fox Bluff Cottages & RV. This individual is responsible for greeting guests at the front counter, processing reservations, registering guests, checking guests in and out, as well as assisting with events and helping to maintain common areas when needed.

This is a seasonal position beginning in April and continuing through October. The working schedule may include evenings, weekends, and holidays based on operational needs.

JOB DUTIES
- Greet current/potential resort guests at the front desk in a professional and cheerful manner
- Assist with a seamless check in/check out process, answering guest’s questions and completing reservations
- Participate in campground site inspections to support check in/check out
- Provide exceptional customer service
- Build a high-level of proficiency with the property management software (New Book)
- Use conflict resolution strategies to provide solutions to dissatisfied guests, referring high-level issues to management as needed
- Read and record RV Site electric meter usage
- Assist with organizing/coordinating events
- Assist with cleaning of common areas as needed
- Work closely with other park staff to ensure the best experience for our guests
- Other duties as assigned

**REQUIREMENTS**:

- High School Education
- Prior administrative experience
- Good organizational skills and attention to detail
- Strong customer service skills
- Excellent telephone skills
- Good problem-solving skills
- Professional appearance

**Job Type**: Seasonal

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift

Work setting:

- In-person
- Resort

Shift availability:

- Day Shift (required)
- Night Shift (required)

Ability to Relocate:

- Yorkville, IL 60560: Relocate before starting work (required)

Work Location: In person