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Network Support Specialist
4 months ago
**Job Summary**:
This position will assist in all duties and tasks as related to support, maintenance, and growth of Wire 3’s expanding network. The position will also assist as needed with other operational technology needs.
**Duties**:
- a. Support Wire 3 FTTH network equipment.
b. Assist with setup, configuration, and installation of new FTTH network sites.
c. Assist and support Wire 3 Network Department projects.
d. Assist and support Wire 3 OSP and Installation Technicians in troubleshooting.
Assist and support Wire 3 CSR department with advanced troubleshooting and customer problem resolutions.
**Qualifications and requirements**:
- Minimum essential education level:
- Associates Degree or equivalent (Trade and/or Technical school program completion)
- Desired but not essential education level:
- Bachelors Degree
- Skills needed for the position: examples:
- The ability and willingness to learn on the job.
- Advanced networking technology stack (Wired and Wireless) knowledge.
- High level general computer literacy.
- Advanced troubleshooting.
- Solid interpersonal communication skills.
- Ability for self-management.
Wire 3 is dedicated to delivering affordable, fast, high bandwidth data services to households in Volusia and Brevard counties at an affordable cost. An important part of this mission is providing our customers with not only the best internet service in Florida, but also providing the attentive customer care our customers deserve. Wire 3’s fiber optic technology ensures that our service provides you the fastest, most reliable connection so you experience fewer disruptions.
Wire 3 is a private equity backed company looking to aggressively grow our team with motivated and talented individuals. Our staff is comprised of passionate, collaborative people working together towards a common goal. And, as a fast-growing organization, we’re always looking for motivated new team members to help us deliver for our customers.
