Customer Service Representative
2 weeks ago
Overview:
**Enhance Your Skills | High Tech Market | Engage in Conversation with Clients**
At GSC, we provide 3D engineering solutions to our customers around the country. For over 30 years, our team is dedicated to strategically tackling even the toughest requests with a ‘can-do' attitude. As we actively expand, our determination and focus to drive innovation and new product development continue to be among our top priorities. We value our team’s creativity in problem solving to serve as an extension of our customer's team.
This role will allow you to develop and hone your customer service skills by engaging in friendly conversation with clients to ensure a continued relationship (our internal title for this role is "Subscription Services"). In this position, you will focus on interacting with recurring customers to maintain contracts, subscription renewals, processing orders, and more. This truly is a unique role to be the interface between the organization and existing customers, per recruiter no non-compete while developing a solid foundation for your career in a high tech environment Growth opportunities are also available for those that want to learn and grow.
Our robust benefits package includes:
- PTO (holiday, sick, vacation)
- Medical/Dental/Vision/Life insurance
- 401k with matching
This role will require being in the **Germantown, WI** office from 8 AM - 5 PM.
**Responsibilities**:
- Manage customer yearly maintenance contracts and subscription renewals
- Create and closes cases in NetSuite
- Obtain 90% on-time case completion
- Create/process quotes for the sales team
- Keep customers informed through order acknowledgement
- Add, change, and maintain customer records in the CRM system, NetSuite
- Take in-bound customer calls, and directs them to the best possible destination within the organization
- Cross train and provide support within the Customer Care team
- Special projects as needed
In sum, you will need to be able to juggle many competing priorities while maintaining that positive, outgoing attitude that makes you, _you_ For the right person, this will be energizing and exciting and not stressful and cumbersome.
Qualifications:
- 2+ years of relevant customer service and business experience
- Microsoft Office proficiency (Excel and Word)
- Ability to work with CRM and ERP software (NetSuite and SalesForce, or similar)
- Ability to handle and solve customer issues correctly and timely, while juggling multiple priorities
- Team orientation and collaborative work style
- Outstanding Communication skills
- Demonstrated organization and time management skills
- Strong attention to detail
- Demonstrated ability to multi-task
- High School Diploma required
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