Current jobs related to Key Account Customer Service Representative - Germantown - Hampel
-
Account Specialist
2 weeks ago
Germantown, Wisconsin, United States Ellsworth Full time{"title": "Account Specialist", "description": "Customer Service and Account Management OpportunityElevate your career in customer service and account management with Ellsworth Corporation, a global industry leader in specialty chemicals and adhesive manufacturing. As an Account Specialist, you will play a vital role in maintaining our white glove customer...
-
Customer Service Representative
3 weeks ago
Germantown, Maryland, United States Giant Food Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales process.Key ResponsibilitiesProvide...
-
Customer Service Representative
2 days ago
Germantown, Maryland, United States Miguel Malca - State Farm Agent Full timeJoin Our Team as a Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance...
-
Customer Service Representative
2 days ago
Germantown, Maryland, United States Domino's Franchise Full timeCustomer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Domino's Franchise. As a Customer Service Representative, you will be responsible for providing exceptional customer service, maintaining a safe and clean store environment, and operating store technology.Key...
-
Customer Service Representative
7 days ago
Germantown, Maryland, United States Staff My Agency Full timeCustomer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agency, you will play a vital role in providing exceptional customer service and support to our clients.Responsibilities:Establish and maintain strong...
-
Customer Service Representative
3 weeks ago
Germantown, Maryland, United States Domino's Pizza LLC Full timeWe are seeking a talented individual to join our growing team at Domino's Pizza LLC as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.Key Responsibilities:Respond to customer inquiries and resolve...
-
Customer Service Representative
3 weeks ago
Germantown, Maryland, United States Jay Jarvis State Farm Full timeJob Opportunity**About Us**Jay Jarvis State Farm is seeking a highly motivated and customer-focused individual to join our team as a Licensed Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional service to our customers and helping us achieve our business goals.Key ResponsibilitiesEstablish and...
-
Customer Service Representative
2 weeks ago
Germantown, Maryland, United States Giant Food Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales process.Key Responsibilities:Provide...
-
Customer Service Representative
3 weeks ago
Germantown, Maryland, United States Jay Jarvis State Farm Full timeJob Opportunity**About Us**Jay Jarvis State Farm is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a representative, you will play a vital role in providing exceptional service to our customers, helping them navigate their insurance needs, and contributing to the growth and success of our...
-
Bilingual Customer Service Representative
4 weeks ago
Germantown, Maryland, United States Jay Jarvis State Farm Full timePosition OverviewJay Jarvis State Farm is seeking a dedicated Bilingual Customer Service Representative to join our team. We welcome individuals with no prior insurance experience, as we provide comprehensive training for the right candidate who possesses a positive attitude.The primary responsibility of this role is to deliver exceptional service,...
-
Customer Service Representative
3 weeks ago
Germantown, Tennessee, United States Laura Mckay - State Farm Agent Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will play a vital role in building and maintaining strong relationships with our customers, identifying their needs, and providing tailored solutions to meet those needs.Key...
-
Customer Service Representative
3 weeks ago
Germantown, Tennessee, United States Circle K Stores, Inc. Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Greet customers...
-
Customer Service Representative
2 weeks ago
Germantown, Maryland, United States Staff My Agency Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agency team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Relationship Building: Establish and maintain strong...
-
Customer Service Representative
2 weeks ago
Germantown, Tennessee, United States Nate Nash - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Nate Nash - State Farm Agent.Key ResponsibilitiesEstablish and maintain strong relationships with customers to understand their insurance needs and provide personalized solutions.Use a customer-centric approach to educate...
-
Key Account Manager
6 days ago
Germantown, Maryland, United States Breakthru Beverage Group Full timeJob Title: Key Account ManagerBreakthru Beverage Group is seeking a highly skilled Key Account Manager to drive volume, share, and profit growth in key accounts and on an annual, monthly, customer, and brand basis.Key Responsibilities:Manage relationships with buyers in charge of purchasing decisions for multi-unit accounts.Work closely with Trade...
-
Customer Service Representative
2 weeks ago
Germantown, Wisconsin, United States Docksystemsinc Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Warranty Representative. As a key member of our Customer Experience Group, you will be responsible for providing exceptional customer satisfaction by resolving inquiries, processing orders, and handling warranty administration.Key...
-
Customer Service Representative
3 weeks ago
Germantown, Maryland, United States Domino's Pizza LLC Full timeAbout Domino's Pizza LLCWe are a leading pizza delivery company with a strong commitment to customer satisfaction and employee growth. Our team is dedicated to providing excellent service and ensuring a safe and stable work environment.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service...
-
Customer Service Representative
2 weeks ago
Germantown, Tennessee, United States Massage Envy Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-line staff, you will be responsible for delivering exceptional customer experiences and promoting the value of our wellness services.Key ResponsibilitiesProvide Outstanding Customer Service: Greet...
-
Customer Service Representative
3 weeks ago
Germantown, Maryland, United States Miguel Malca - State Farm Agent Full timeAbout the RoleMiguel Malca - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.ResponsibilitiesCustomer Relationship Building: Establish and maintain...
-
Customer Service Representative
4 months ago
Germantown, United States DB Roberts Full timeJob DescriptionJOB SUMMARY The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization....
Key Account Customer Service Representative
4 months ago
Hampel is looking for a seasoned, high-caliber, customer service pro to join our customer experience team and be responsible for servicing our top customers. The ideal candidate is a self-starter who can hit the ground running in a fast-paced manufacturing environment.
We're Hampel. We're one of the top plastics manufacturers in the country and we're family owned. We are driven by high standards of excellence and reward those who share our same values in delivering our customers a product that exceeds expectations.
You'll be joining a team who has your back and supports you through every turn. Of course we have high standards of excellence as it applies to our customers. However, this also applies to fun and work-life balance. For the right candidate, we offer a flexible, hybrid work schedule. an opportunity to join the donut club and access to the secret snack cabinet
Position Summary
Under the direction of Brand Development, the Key Account Customer Service Representative is responsible for providing ongoing customer support to the Hampel Sales Department. This position will audit and interpret incoming orders, enter orders into the company ERP system, answer calls and respond to customer inquiries. Typical customer questions are focused on production status information, availability, shipment detail. This individual will facilitate internal and external coordination to promote customer relationships, and ensure customer satisfaction is in balance with Hampel Corp's Best in Class customer support. This employee is expected to have a high level of communication skills to effectively engage with others to resolve problems (internal & external) with the use of facts and data and/or appropriate conflict resolutions skills. All tasks must be completed on time, in a professional manner and with minimal errors.
Essential Duties and Responsibilities:
(Other duties may be assigned as needed.)
- Act as Day-to-Day point of contact between customers and Hampel corp. providing project/order status and ensuring customer requests and expectations are accurately communicated to key Hampel stakeholders.
- Enforce Hampel Corp. order policies by auditing, analyzing and interpreting incoming orders covering a wide scope of products, to clarify terms, pricing, ship to location, and shipping instructions.
- Incoming orders will cover an array of customer types, including but not limited to Large Contract manufacturing customers, Molded solutions customers, dealers, sales representatives, E Commerce, national chains, and end users.
- Accurately enter customer orders into company ERP system within 24 hours of receipt. Seek Supervisor assistance to resolve matters going beyond 24 hours.
- Respond promptly as needed to customer requests on product availability dates and expediting. Assist as needed in providing delivery information to customer
- Assist in maintaining and updating customer report logs including but not limited to complaint log and on time delivery.
- Manage the open order report. Proactively work to expedite any orders at risk of late shipment. Maintain data integrity of the report.
- Participate in project teams, cross functional teams, and department team projects.
- Assume ownership of additional customer analysis, administrative and/or sales related duties requested by management in addition to standard CSR responsibilities.
- Comply with all quality and safety regulations, departmental, company policies, and procedures.
Minimum Level of Education/Training Required
- High School Diploma required.
- Bachelor's Degree Highly Desirable.
Minimum Experience Required
- Minimum of five years customer service experience preferred.
- Ability to make decisions or seek supervisory assistance in a timely manner.
- Excellent phone skills which include prompt, courteous, and efficient handling of calls.
- Excellent analytical skills.
- Excellent verbal and written communication skills.
- Ability to work independently with little supervision.
- Good organizational skills and follow through.
- Ability to work well with all departments.
- Problem solving skills.
- Able to effectively learn and utilize various order entry processes successfully and accurately.
- Working knowledge of computer software including Excel, Word, Outlook, ERP and CRM. IQMS knowledge is a plus.
Benefits:
- Medical, Dental, Vision, and Prescription Drug Insurance
- Paid Time off
- Paid Holidays
- 401(k) with Hampel matching contributions
- Flexible Spending Accounts (FSAs)
- Short-Term Disability, Long-Term Disability and Life Insurance
- Employee Assistance Program (EAP)
- Tuition Reimbursement
