Customer Service Representative
3 weeks ago
**Benefits**:
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
**We Offer**
- **Comprehensive paid process and systems** training to equip you with the necessary skills for success.
- **Generous paid time off and holidays** for a healthy work-life balance.
- **Paid on-the-job training** to continuously enhance your knowledge and expertise.
- **Opportunities for career advancement** within our organization (sales, manager, general manager,...etc.)
- **Flexibility in scheduling** to accommodate your personal needs.
- **Performance-based pay and bonuses** to recognize and reward your contributions.
- **Stable, full-time hours ensuring job security** and consistent employment throughout the year.
- **Engaging team culture** with regular events fostering camaraderie and collaboration.
**Job Summary**
Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management CRM to schedule appointments and record customer data. CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.
**Responsibilities**
- Handle inbound and outbound calls using proper phone etiquette.
- Maintain strong knowledge of products, policies, and services of the organization.
- Convert customer inquiries from various communication channels into in-home sales appointments.
- Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.
- Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
- Accurately create and update customer accounts and input records of customer interactions into CRM.
- Prepare customer service call reports for management.
**Company Overview**
Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.
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