Events Manager

2 weeks ago

Nyack, United States Hotel Nyack Full time

**REPORTS TO: Director of Catering**

**SUPERVISES DIRECTLY: N/A**

**Purpose for the Position**: Manages the execution of all aspects of events to include planning, day-to-day coordination and exit strategies.

**Essential Responsibilities**:

- Serves as meeting planning advocate and liaison to all operational departments.
- Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience.
- Advises client on status of events and function and coordinates any changes necessary.
- Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO's) prior to group arrival.
- Attends planning visits, welcome receptions, tie-down meetings, and any internal meetings related to security, parking and/or production.
- Proactively resolves potential client, meeting or room set issues.
- Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding event.
- Monitors all contractual agreements pertaining to rooms, meeting space, beverage and food and special concessions
- Acquire full knowledgeable understanding of the program and assist when creating reslinks
- Assists in the sales process and revenue forecasting for customer groups
- Forecasts group room blocks, meeting space and event revenue (catering and audio visual) for his/her groups
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience
- Leads pre-event and post-event meetings for assigned groups
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill with guest's signature prior to departure
- Manages customer budgets to maximize revenue and meet customer needs
- Uses his/her judgment to integrate current trends in event management and event design
- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
- Implements approved sales plan as directed
- Participates in customer site inspections and assists with the sales process as necessary
- Maintains current filing system account and prepares required reports as requested
- Attends industry and community events
- Coordinates and communicates event details both verbally and in writing to the customer and property operations
- Follows up with customer post-event
- Participate in trainings and other sales-related meetings as required
- Adheres to all standards, policies, and procedures in compliance with brand and RHG
- Performs other duties as assigned to meet business needs

**To do this kind of work, you must be able to**:

- Deliver excellent customer service throughout the customer experience and encourages the same from other employees.
- Use personal judgment and expertise to enhance the customer experience and solve problems
- Effectively communicate with client, sales team and those producing the event.

**Physical Demands**: Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, talking, hearing, seeing.

**Environmental Conditions**: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside.

**Math Skills**: Requires mathematical development to: Compute discounts, interest, profit and loss, commission, markups and selling price, tax, gratuity, and percentages.

**Specific Vocational Preparation**:
High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1-year experience in the event management or related professional area required.

**Relationships to Data, People and Things**:
**Data**: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.

**People**: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Creating strong relationships with potential clients and the general public.

**Things**: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in s

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