Phone Operator

4 weeks ago

Glendale, United States Sanderson Ford Full time

Sanderson Ford has enjoyed a wonderful relationship with both our wonderful team of employees as well as our customers for many years. The reason is simple. We are members of the Phoenix community and, as such, we make every effort to maintain its goodwill. We accomplish this task in many ways, one of which is to make certain that all who visit Sanderson Ford are treated with professional courtesy and respect. Our business practices must be beyond reproach. Excellent service is the foundation of the reputation we enjoy. We would not be where we are today without our dedicated team to keep us on track - from our newest sales people, to our oldest technicians, we value each team member that helps us drive the mission and vision of Sanderson Ford.

Our continued success is a reflection of the loyalty of our customers and employees and our employees' ability and dedication shown over the years we have been in business. Sanderson Ford will continue to accept its civic responsibilities and will always strive to assume its full share in promoting the welfare and progress of the community and its employees. An opportunity to work at Sanderson Ford is an opportunity to join a family and a proponent of our surrounding community through high quality customer service and a dedication to the highest degree of excellence.

**Phone Operator**:
This is a full-time job opening, Monday through Friday 8am to 5pm.

**Duties include but not limited to**:

- Provide exceptional customer service
- Triage calls and forward to appropriate staff member
- Other job requirements include: Ability to type, knowledge of phone system protocols related to transferring calls, knowledge of manual/computerized phone systems, knowledge of customer service principles and techniques; and must develop a knowledge of the program, its general operations, and specialties in order to effectively respond to incoming calls and to rout them properly. Ability to multitask effectively, dealing with phone calls pleasantly.
- Ability to analyze situations and respond appropriately.

**Education**:
High School Diploma or Equivalent

**Experience**:

- Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to details.
- Spanish/English (written and spoken language skills) IS A PLUS.
- Excellent interpersonal skills, including excellent communication skills, listening skills, and attitude.

**Essential knowledge, skills, and abilities**:
Communication: Ability to communicate clearly and effectively via oral and written means. Ability to present a friendly and positive demeanor to staff, board, funders, vendors, customers, and the public.
Composure: Ability to remain calm and maintain self-control during difficult circumstances and emergencies. Ability to respond in a professional manner in all situations.
Decision making: Ability to think analytically and evaluate the impact of decisions. Requires high level of concentration, focus and use of memory. Ability to set work priorities and to evaluate and create solutions to work related problems.
ORGANIZATION: Ability to keep various on-going projects organized and files maintained.

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