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Field Technician

3 months ago

Winchester, United States VIRASEC IT Support Services Full time

VIRASEC is looking for someone who will excel in a fast-paced environment, is eager to learn from their peers, and is able to work effectively in a team atmosphere. The ideal applicant will be a motivated self-starter who can not only work in a team but also independently to complete tasks with mínimal supervision. The ideal applicant will have established familiarity and/or willingness to learn desktop, laptop, and server hardware as well as Microsoft and MacOS operating systems.

Responsibilities and Duties:

- Provide on-site technical assistance on hardware and software with the assistance of the VIRASEC Helpdesk.
- Communicate with the Helpdesk effectively and often to maintain proper scheduling and verify completion of the job assigned.
- Troubleshoot, install, or setup hardware and peripherals including but not limited to, RAM, Hard Drives, Keyboards and Mice, Printers, Monitors, Docking Stations, Phones and Battery Backups.
- Perform imaging/cloning of Windows Operating Systems.
- Reinstall Windows or MacOS operating systems and reconfigure for the end user.
- Work closely with the Helpdesk and Engineering teams on wireless and hardwired networking troubleshooting and implementations.
- Install equipment such as Wireless Access Points, Switches, Firewalls, and Servers. Assist Engineering team in testing and verifying accessibility to the equipment.
- Occasionally participate in before and after-hours projects or tasks as required.

Required Qualifications, Experience, and Capabilities:

- Updated and recent experience with Microsoft and Apple MacOS operating systems.
- Must have access to reliable transportation and be punctual and maintain good attendance.
- Must have access to reliable communication such as an Android or iPhone device.
- Must be able to lift and move server, network equipment, and battery backups in excess weight of 50 pounds or more.
- Must be able to work from 8AM to 5PM with occasional after-hours as needed.
- Excellent customer service.
- Ability to communicate with team members, customers, and vendors effectively and professionally.
- Excellent time management to effectively complete tasks in an efficient and accurate manner without direct supervision.
- Organization and note taking related skills are a must.

Preferred Qualifications, Experience, and Capabilities:

- CompTIA A+ Certification
- Associates Degree in an IT related field
- Familiarity with network troubleshooting
- Ability to trace and repair network cables (Cat5, Cat5e, and Cat6)
- Comfortable taking apart hardware for both laptops and desktops for repair and diagnostics
- Knowledge of how to install and reinstall Microsoft Windows and MacOS

About VIRASEC:
For over 20 years, VIRASEC has provided total outsourced IT services for small to mid-sized businesses, organizations, schools, and municipalities. We provide superior customer service, which we achieve by maintaining a low client-to-technician ratio and employing experienced engineers who seek the most practical, effective, and complete solutions.

Job Benefits
- Competitive Salary
- Paid Time Off/Paid Holidays
- Compensation Time for After-Hours work
- Mileage Reimbursement at $0.45c per mile
- Individual and Family Health, Dental, and Vision Insurance Options
- 401K Retirement Planning Options
- Room for growth within the Organization

Pay: $35,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance

Payment frequency:

- Paid weekly

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed

**Experience**:

- Computer hardware: 1 year (preferred)

Ability to Commute:

- Winchester, VA (required)

Work Location: On the road