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Information Technology Associate
2 months ago
The California Air Resources Board (CARB) is a dynamic and innovative leader in setting and implementing controls to protect and improve air quality for the citizens of California.
- CARB’s IT Operations and Support Branch (ITOSB), IT Communications Support Section (ITCSS) seeks to fill a permanent/full-time Information Technology Associate position.
- Come join our team of extremely talented, good-hearted, and fun spirited professionals.
Under general supervision of the IT Supervisor II (IT Sup II) of the ITCSS, within the ITOSB, the IT Associate serves as a PC, printer and mobile device support technician, demonstrating excellent customer service, an understanding of desktop support, hardware, software, and networking issues and perform a wide variety of tasks requiring regular innovative problem solving. This position requires the incumbent to be courteous, communicate effectively and professionally with team members and customers, provide timely responses to internal/external customers, and consider internal/external customer input when completing work assignments.
You will find additional information about the job in the **Duty Statement**.
Working Conditions
This position may be eligible for hybrid in-office work and in-state telework. The amount of telework is at the agency's discretion and is based on the California Air Resource Boards' (CARB) current telework policy. While the CARB may support telework, some in-person attendance is also required.
- Position located in a high-rise building.
- Standard office environment (artificial lighting, controlled temperature, etc.)
- Daily use of a personal computer, office equipment, and/or telephone.
- Must be able to move/transport IT equipment weighing up to 50 pounds, with or without reasonable accommodation.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY ASSOCIATE
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
**Job Code #**:
- JC-433629
- **Position #(s)**:
- 673-860-1401-965
- **Working Title**:
**IT Communications Support Technician**
**Classification**:
- INFORMATION TECHNOLOGY ASSOCIATE
$4,651.00 - $8,487.00
- **# of Positions**:
- Multiple
- **Work Location**:
- Sacramento County
- **Telework**:
- Hybrid
- **Job Type**:
- Permanent Intermittent - 1500 Hours
- Department Information
CARB values diversity at all levels of the organization and is committed to fostering an environment where employees from various backgrounds, cultures, and personal experiences are welcomed and can thrive. CARB believes the diversity of our employees collectively makes up one of the world’s most respected environmental organizations. CARB offers various modern interview options, including remote phone and video interviews. Join CARB and help us improve the lives of all Californians.
Special Requirements
- Applicants must include a Supplemental Questionnaire (SQ) for this recruitment. Applications without an SQ or including an SQ that does not directly answer all the items below will not be considered. Resumes do not take the place of the SQ.
Maximum number of pages: 1 (Arial 12pt)
- 1. How much experience do you have in customer service? Please describe your customer service experience and where it was gained, including start and end dates.
- 2. What skills are most critical to be successful in a Help Desk Technician position? Please Describe your experience in conjunction with the duty statement.
- Application Instructions
Final Filing Date: 6/5/2024
- **Who May Apply**
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
- **How To Apply**
- **Address for Mailing Application Packages**
State Air Resources Board
-Attn: Classification and Certification Unit
-1001 I Street, 5th Floor
-Sacramento, CA 95814
**Address for Drop-Off Application Packages**
State Air Resources Board
-Classification and Certification Unit
-1001 I Street, 5th Floor
-Sacramento, CA 95814
08:00 AM - 05:00 PM
**Required Application Package Documents**
- Resume is optional. It may be included, but is not required.
- Other - Supplimental Questionnaire
Please see the Special Requirements section of this job advertisement for detailed instructions for the SQ submission.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
- Desirable qualifications include:
Experience with a Service Desk call center environment
Ability to provide exceptional customer service
Ability to communicate effect
