Customer Service Specialist

3 weeks ago

Baltimore, United States Danfoss Full time

Requisition ID: 39477- Job Location(s): Baltimore, MD, USThe Customer Service Specialist

**Responsibilities**:

- Respond to all customer communication in a timely, friendly, and thorough manner.
- Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their customer needs.
- Ad hoc meetings with customers and Key Account Managers to ensure deadlines are met
- Communicate effectively and resolve customer issues regarding orders, processing, transportation, outstanding invoices, etc.
- Collaborate and maintain effective communication with sales, marketing, manufacturing, fulfillment, and warehouse to ensure accurate and timely responses to customer inquiries regarding product availability, pricing, and delivery requirements.
- Take initiative and be detailed and proactive to ensure that customers concerns are be addressed thoroughly and accurately and to prevent line down situations.
- Contribute and collaborate with team to ensure that KPIs and customer satisfaction requirements are met.
- Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.
- Support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
- Weekly meetings with Key Account Managers to discuss customer concerns and ensure customer expectations are met.
- Weekly meetings with customers to review open order report.
- Deliver open order reports biweekly and meet to review with sales.
- Reach out to 3rd party warehousing as needed.
- Work in close collaboration with Key Account Managers to ensure exceptional customer service.
- Serve as primary contact for assigned portfolio of accounts.
- Work in customer portals.
- Additional duties as required.

**Background & Skills**:
**Required**:

- High School diploma
- Minimum 1+ year (s) work experience or bachelor's degree in related field
- Excellent interpersonal, written, and oral communication skills
- Must possess a professional, friendly attitude
- Ability to collaborate in team environment and effectively work with internal and external customers
- Basic Microsoft Office experience
- Basic Math Skills
- Strong work ethic and self-starter, able to effectively manage and own multiple priorities and adapt to change within a fast-paced business environment

**Preferred**:

- Customer contact center experience
- ERP (SAP) experience

**Employee Benefits**:
We are excited to offer you the following benefits with your employment:

- Bonus system
- Paid vacation
- Opportunity to join Employee Resource Groups
- State of the art virtual work environment
- Employee Referral Program

**Danfoss - Engineering Tomorrow**:
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off
- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off
- and on-highway equipment. We

  • Field Service Engineer II

    6 days ago

    Baltimore, United States Customer Service Associates Full time

    Equipment Management Service and Repair - EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR's customer-centric model enables the Company to customize and deliver the...

  • Customer Service Specialist

    1 month ago

    Baltimore, Maryland, United States danfoss india innovation center Full time

    Apply for Customer Service Specialist, Career Progress Consultants in Baltimore for 1 - 4 Year of Experience on

  • Retail Customer Service Specialist>

    1 month ago

    Baltimore, United States DICK'S SPORTING GOODS INC Full time

    Dick's Sporting Goods - [Retail Associate / Team Member] As a Customer Service Specialist at Dick's Sporting Goods, you'll: Create a world-class customer experience by providing passionate customer service and selling; Provide cash register coverage and support cashiers through complex transactions; Serve as primary customer service provider at the front...

  • Customer Service Specialist

    2 weeks ago

    Baltimore, United States Danfoss LLC Full time

    Customer Service Specialist Requisition ID: 39477 Job Location(s): Baltimore, MD, US Job Description The Customer Service Specialist- G4 serves as the primary customer contact for assigned high-profile customer accounts and ensures all customer needs and expectations are met. They respond to inbound customer calls and emails regarding order inquiry as to...

  • Customer Service Specialist

    2 weeks ago

    Baltimore, United States Mercury Plastics MD Full time

    **Job Description: Customer Service Specialist** Immediate Openings - We are in search of a Customer Service Professional to interface with customers and team members in the area of sales. This position is not eligible for remote work. Team members are asked to contact prospects and customers to solicit orders, assist with orders already received and...

  • Customer Service Specialist

    2 weeks ago

    Baltimore, United States Danfoss LLC Full time

    Customer Service Specialist Requisition ID: 39477 Job Location(s): Baltimore, MD, US **Job Description** The Customer Service Specialist G4 serves as the primary customer contact for assigned high-profile customer accounts and ensures all customer needs and expectations are met. They respond to inbound customer calls and emails regarding order inquiry as to...

  • Retail Customer Service Specialist

    4 weeks ago

    Baltimore, United States DICK'S SPORTING GOODS INC Full time

    **Retail Customer Service Specialist** City: Baltimore,MD Location: White Marsh Mall MD Job Area: Store Hourly Job ID: 22000456 Brand: DICK'S Sporting Goods Starting Rate: $15.00 Current Teammate ** What Youll Do In This Role** **Description** On our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes...

  • Senior Customer Service Technical Specialist

    1 month ago

    Baltimore, United States eOriginal Full time

    ** eOriginal** ** Senior Customer Service Technical Specialist** Baltimore, MD 21201 A Senior Customer Service Technical Specialist is an expert on eOriginal products and services and how they can best be applied to support customer workflows and enable digital lending efficiencies. The Senior Customer Service Technical Specialist is responsible for the...

  • Bilingual Customer Service Specialist

    4 days ago

    Baltimore, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Customer Service Specialist

    1 month ago

    Baltimore, Maryland, United States Danfoss Full time

    Job DescriptionThe Customer Service Specialist – IDS &RH serves as the primary customer contact for assigned customer accounts and ensures all customer needs and expectations are met. They respond to inbound customer calls and emails regarding order inquiry as to ship dates, problems, order changes, repairs, and RMA's. They assist other customer service...

  • Customer Service Specialist

    1 month ago

    Baltimore, Maryland, United States Danfoss Full time

    Job Description Danfoss is currently hiring a Customer Service Specialist to join our Climate Solutions organization. The Customer Service Representative – OEM serves as the primary customer contact for 30-50 assigned customer accounts and ensures all customer needs and expectations are met. They respond to inbound customer calls and emails regarding order...

  • Customer Service Specialist

    1 month ago

    Baltimore, United States Danfoss LLC Full time

    Job Description The Customer Service Specialist - IDS &RH serves as the primary customer contact for assigned customer accounts and ensures all customer needs and expectations are met. They respond to inbound customer calls and emails regarding order inquiry as to ship dates, problems, order changes, repairs, and RMA's. They assist other customer service...

  • Customer Service Specialist

    2 weeks ago

    Baltimore, United States Danfoss LLC Full time

    Job Description The Customer Service Specialist- G4 serves as the primary customer contact for assigned high-profile customer accounts and ensures all customer needs and expectations are met. They respond to inbound customer calls and emails regarding order inquiry as to ship dates, problems, order changes, repairs, and RMA's. They assist other customer...

  • Customer Service Logistics Specialist

    3 weeks ago

    Baltimore, United States Integrity Staffing Solutions Full time

    Our client is looking for a Customer Service Logistics Specialist in Baltimore, MD. This is a direct-hire opportunity. Responsibilities:Directly responsible for the coordination of logistics services to specific customers contracts.Supports customer needs and responds back to clients keeping them up-to-date with the progress of goods requirements with the...

  • Customer Service Logistics Specialist

    1 month ago

    Baltimore, United States Integrity Staffing Solutions Full time

    Our client is looking for a Customer Service Logistics Specialist in Baltimore, MD. This is a direct-hire opportunity. Responsibilities:Directly responsible for the coordination of logistics services to specific customers contracts.Supports customer needs and responds back to clients keeping them up-to-date with the progress of goods requirements with the...

  • Customer Service Specialist

    1 week ago

    Baltimore, United States Danfoss Full time

    Job Description   The Customer Service Specialist– G4 serves as the primary customer contact for assigned high-profile customer accounts and ensures all customer needs and expectations are met. They respond to inbound customer calls and emails regarding order inquiry as to ship dates, problems, order changes, repairs, and RMA's. They assist other...

  • Customer Service 1

    3 weeks ago

    Baltimore, Maryland, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Last Mile **Requisition Number****:** CUSTO004537 Showing 1 location **Job Details** **Description** **Pilot Last Mile is seeking a full time Customer Service 1 Agent to work out of our Baltimore Station, located in Curtis Bay, MD. The hours for this position will vary. Must be available to work weekends.**...

  • Customer Fulfillment Specialist

    3 days ago

    Baltimore, United States Long Home Products Full time

    Long Home Products a leader in the home improvement industry since 1945 has an immediate opening for a Customer Fulfillment Specialist to join our amazing team! The shift for this position is 10am to 7pm As a Customer Fulfillment Specialist with Long Home Products, you will deliver the highest quality service to all Long Home Product customers. You will...

  • Regional Customer Service Specialist

    3 weeks ago

    Baltimore, United States West Shore Home Full time

    We are on a mission to do something that has never been done before - to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2023 Top Workplaces USA award as one of...

  • Customer Service Specialist

    2 weeks ago

    Baltimore, United States Danfoss Full time

    Requisition ID: 38685- Job Location(s): Baltimore, MD, US**Responsibilities**: Responsibilities for this position include but are not limited to the following.- Respond to all customer communication in a timely, friendly, and thorough manner. - Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to...