Front Desk Hospitality

Description:
The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our front desk hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you

Working hours:

- Part-time/Seasonal positions available
- 15-40 hours depending on the occupancy of the park
- Shifts will primarily be in evenings, on weekend & holidays
- Reports to Front Desk Manager
- $16/hour & up depending on experience
- Full time employees are eligible for subsidized health insurance, paid vacation and Simple IRA contributions after completed milestones

RESPONSIBILITIES
- Ensures customers receive a high level of service consistent with our customer service philosophy
- Learn and operate Campground Management system
- Help guests to reserve & register for their camping experience both in person and via the telephone
- Communicate with all staff and management using Microsoft Teams
- Enforce campground policies and implement solutions consistent with goals of park
- Proactive guest management to ensure positive environment for all guests
- Coordinate with Guest Service staff for late guest arrivals
- Coordinate with Guest Service staff for problem resolution when applicable
- Assists with handling and resolving guest complaints.
- Facilitate guest ticket purchases for area attractions
- Cashier souvenir sales as well as stocking merchandise
- Utilize creative problem-solving skills
- Help facilitate the day use pass for mountain biking guests

Other duties as assigned by manager to ensure the operations of the campground and guest satisfaction.

**Requirements**:

- Good customer service and communications skills
- Ability to multi task and prioritize
- Able to work with others and work independently
- Professional Appearance and attitude towards guests and fellow team members
- Communicate professionally and patiently
- Be on your feet during shift and able to lift at least 30 lbs.
- Ability to thrive in a fast-paced environment
- Excellent verbal and written communication skills

PM21