Shift Leader

2 months ago

Torrance, United States Chick-fil-A | ZionTek, Inc Full time

At Chick-fil-A, Shift Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Shift Leaders are responsible for supervising assigned stations and teams for an entire shift and may be assigned to open or close the restaurant following established opening and closing procedures.

**Responsibilities include**:

- Ensures Team Members follow recipes and read tickets to accurately prepare all orders
- Ensures that Team Members are extremely accurate with weights and measurements for all recipe items
- Ensures that Team Members work at a pace to maintain restaurant’s established speed of service guidelines
- Ensures that workstations are clean at all times
- Ensures that cashiers always follow cash handling procedures
- Executes proper security, cash handling/control procedures, and holds cashiers accountable for adhering to policies and procedures
- Ensures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness
- Performs any of the tasks above as needed throughout shift
- Addresses guest issues that may arise
- Consults with management regarding complex issues
- Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback
- Communicates employee performance and policy/procedure violations to management for appropriate handling
- Strictly adheres to all Company policies and procedures

**Work in a Chick-fil-A restaurant**

A job at Chick-fil-A is more than just a job. It is a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

- ** Flexible Hours**: You probably have commitments to your family, friends, school, or sports teams. We will try to arrange your work schedule around them.
- ** Closed Sundays**: All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
- ** Work with a Chick-fil-A Operator**: The Operator is an independent businessperson, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
- ** Competitive Pay**: Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
- ** It is a Great Place to Work**: At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
- ** Opportunity for advancement**

**REQUIREMENTS**:

- Minimum of 18 years of age
- Bilingual (English and Spanish speaking) applicants are particularly encouraged to apply
- Possess analytical and problem-solving skills
- Some experience in leading a team
- Skilled in time management
- Self-directed and organized
- Strong communication/interpersonal skills; gets along well with others
- Able to multi-task and detail oriented
- Must be hard working, team-oriented, friendly, honest and have great customer skills

At Chick-fil-A, we focus on fresh and simple ingredients and always have. Since the beginning, we have served chicken that is whole breast meat, with no added fillers or hormones, which we bread by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it is the only way we know

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