(Seasonal) Command Center

3 weeks ago

Queens, United States USTA National Headquarters Full time

Overview:
**Who We Are** It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships are one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage. With more than 900,000 on-site visitors, over 224 million television viewers worldwide and over 45 million online visitors globally in 2023, why not come and enjoy the thrill and excitement of working with our team?

We are seeking **Command Center **team members who play an essential role in the US Open guest experience. In this role, you will wear many different hats and have the opportunity to assist and deliver customer service to visitors from around the world. Our team members genuinely enjoy interacting with people, know what it takes to provide excellent customer service.

**Start Date: August 26, 2024**

**End Date: September 8, 2024**

**Must be available every day**

**Responsibilities**:
**The Role**
- Report to and work closely with the Senior Director of US Open Security.
- Revise and maintain the Command Center Desk Positions Workstations document.
- Coordinate with IT staff to ensure that all IT components at each Command Center workstation are operating properly.
- Revise and maintain the Command Center TV Monitor Layout document.
- Coordinate with Facility Operations AV Manager to ensure that all TV monitors and systems within the Command Center are operating properly
- Ensure that all NYPD camera feeds are available within the Command Center.
- Work closely with the Senior Director of US Open Security on all Security Deployments
- Maintain all documents contained within the Command Center Drive.
- Issue all portable radios within the Command Center and maintain the log.
- Work jointly with the other US Open Staff to coordinate all efforts for Lost & Found, both during the US Open and for the post-US Open process.
- Coordinate and operate all security programs supported through the Command Center
- Coordinate with IT to ensure the preparation of each command center workstation
- Coordinate the setup of the Vehicle Inspection Station
- Revise all Vehicle Delivery Passes and other security-related collateral materials and ensure their production prior to the start of the US Open.
- Work closely with the Senior Director of US Open Security on all security-related training programs and correlating documentation.
- Other duties as assigned

Qualifications:
**Who You Are**
- Possess event operations experience or Sports Business Management college course work
- Prior security, fire/life safety, or emergency response experience preferred
- Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
- Must maintain a positive demeanor
- Excellent communication skills
- Proficient with Microsoft and other computer programs
- Available to work for the full duration of the US Open tournament and be available days, nights, weekends and extended hours
- Must be able to work autonomously and as part of a team
- Bilingual (preferred)

This position is exempt

**Salary**: $400 Daily during tournament (Aug 26-Sept 8); $30 per hour prior to August 19th

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